Password page

Before you launch your online store, customers will not be able to access your website to view your products. Instead, they will see your password page. The password page is a single page banner that gives customers information about the status of your store. In your password page message, you can include information about your store's expected launch date, the kinds of products that you will sell, recent media coverage, or details about an upcoming sale. There is an email field that customers can use if they would like to receive newsletters from your store in the future.


In this section:

Support for themes

Before customizing your theme, make sure that you understand what level of support is available.

Supported customizations

If you use a free theme from Shopify, we can help if you have trouble with supported customizations. Supported customizations include all tutorials in the Shopify Help Center that do not have the warning message shown in the Unsupported customizations section below. You can chat, email, or call us any time.

Unsupported customizations

Unsupported customizations are outside the scope of our support service. This means that we’re not able to help you if you run into problems. All unsupported customizations include the following warning message:

If you are having trouble with an unsupported customization, then consider hiring a Shopify Expert. There’s also a growing community on our forums. You’ll often find friendly and helpful advice there.

Themes not supported by Shopify

If you buy a third-party theme, then you need to obtain support for any customizations to the theme from the developer of that theme. Each theme developer offers a different level of support. To find out what kind of support is available for your theme:

  1. Go to your Themes page in the admin.
  2. Click the Customize button.
  3. Click the Theme settings tab near the top of the toolbar on the left:

    The theme settings tab in the theme editor
  4. Click Read documentation or Support:

    The Read documentation and Support links in the theme editor

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