Store

Store-wide page customizations affect more than one specialized page of your online store. They generally affect most, if not all, pages on the site. Store customizations include changes to your header or footer, changes to your typography, or the addition of a store-wide feature, such as a back-to-the-top button.

Getting help

Before customizing your theme, make sure that you understand what level of support is available.

Supported customizations

If you use a free theme from Shopify, we can help if you have trouble with supported customizations. Supported customizations include all tutorials in the Shopify Help Center that do not have the warning message shown in the Unsupported customizations section below. You can chat, email, or call us any time.

Unsupported customizations

Unsupported customizations are outside the scope of our support service. This means that we’re not able to help you if you run into problems. All unsupported customizations include the following warning message:

If you are having trouble with an unsupported customization, then consider hiring a Shopify Expert. There’s also a growing community on our forums. You’ll often find friendly and helpful advice there.

If you do not use a free theme from Shopify, then customizations for your theme are not supported by Shopify. To find out what kind of support is available for your theme, go to your Themes page, and click Customize theme. Next, click the ... button beside your theme name in the top-left corner of the theme editor. Select Support:

Theme support

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