Managing your billing information
Your billing information includes your payment methods and billing address. Most fees charged by Shopify are recurring payments that follow varying billing cycles, which might not align unless specific conditions are met. For example, if you start on a plan with 30-day billing and install all of your apps on the same day, then the billing cycle for your plan and all of the apps will be on the same day.
On this page
Update or change payment methods
You can add a new payment method card, or update your existing card's information at any time in your Shopify admin. Learn more about available payment methods.
Steps:
From your Shopify admin, go to Settings > Billing.
In the Current billing cycle section, click Edit billing profile.
In the Payment methods section, click the … button beside the payment method that you want to change, and then click Replace.
In the Replace credit card dialog, enter the required information.
Click Replace credit card.
Delete an additional payment method
To delete a payment method, you need to have another payment methods on file, such as a credit card or PayPal account. If you have only one payment method on file, then you can't delete it.
Steps:
From your Shopify admin, go to Settings > Billing.
In the Current Billing Cycle section, click Edit billing profile.
In the Payment methods section, click … next to the payment method that you want to delete, and then click Delete.
Click Delete.
Adding a backup payment method
When you have multiple payment methods set up in your Shopify admin, a backup payment method is automatically set up for you. This backup will be used if your main payment method doesn't work.
Managing your primary and backup payment methods
If you have three or more payment methods, then you can choose which one you want to use as your main way to pay and which one as a backup. The following are examples of what you can do to manage your payment methods:
- Set a primary payment method: Click Make primary to set your preferred payment method as the main one.
- Remove a payment method: Click Delete to get rid of any payment methods you no longer want to use.
- Add a payment method: Click Add to put new payment methods into your account.
If you have only two payment methods, then you can switch between them. Making your backup payment method the main one will automatically turn the original main payment method into the backup.
Incompatibility considerations for backup payment methods
If you meet one or more of the following conditions, then adding a backup payment method feature isn't available to you. Review the following considerations:
- You're on the Shopify Plus plan.
- You make manual payments.
- You only have one other payment method, which is your Shopify Balance card.
Change your billing address
If you change the address that's associated with your credit card or co-branded debit card, then make sure that you update your billing information.
Steps:
From your Shopify admin, go to Settings > Billing.
In the Current Billing Cycle section, click Edit billing profile.
In the Payment methods section, click the … button next to the credit card or co-branded debit card payment method that you want to change, and then click Replace.
Enter the required information, including your new billing address.
Click Replace credit card.
Update your billing cycle
The billing period, or billing cycle, refers to the time interval between bills, typically set at 30 days by default. You need to be the store owner or a staff member with the Manage plan permission to update your billing cycle.
Considerations for changing your billing cycle
Review the following considerations for updating your billing cycle:
- Longer billing cycle: If the option is available for your plan, then you can earn a discount by agreeing to a longer billing cycle. However, you can't choose which day of the month you receive the bill on.
- Shorter billing cycle: If you choose to switch from annual to monthly billing, then you lose any features included with your annual plan. To switch from annual to monthly billing, you need to contact Shopify Support.
- Non-refundable subscription charges: Subscription charges are non-refundable. For more information, refer to Shopify's terms of service.
Steps:
- Log in to your store.
- From your Shopify admin, click Settings, and then click Plan.
- In the Plan details section, click Change plan.
- In the Pick your plan and billing cycle page, select Pay monthly or Pay yearly. If these buttons aren't displayed, then you can't change the billing cycle for your current plan.
- Review the description of the credit card charges that you're agreeing to.
- Click Confirm changes to accept the new agreement.