Getting help with apps
Shopify only provides support for apps built by Shopify. Most apps for your Shopify store are built by third-party developers, not by Shopify. If you need help with an app or sales channel that was built by a third-party developer, then contact the developer directly.
On this page
Apps installed from the Shopify App Store
If you need help with an app that you downloaded from the Shopify App Store, then you can request support from the app developers in one of the following ways:
- from the Apps and sales channels section of the Shopify admin
- from the Support section of the app's listing page on the Shopify App Store
Send a message to app developers from the Shopify admin
You can get support for your installed apps from the Apps and sales channels section of the Shopify admin. If the app was developed by Shopify, then you'll be directed to the Shopify Help Center for help. If the app was developed by a third-party developer, then you'll be prompted to enter the details of your issue, which is then sent to the developer.
Steps:
Desktop
- From your Shopify admin, go to Settings > Apps and sales channels.
- Next to the name of the app that you need help with, click
...
> Get support. - If the app was developed by a third-party developer, then enter the details of your issue, and then click Send message.
iPhone
- From the Shopify app, tap the … button, and then tap Settings.
- In the Store settings section, tap Apps and sales channels.
- Tap the name of the app that you need help with, tap the … button, and then tap Get support.
- If the app was developed by a third-party developer, then enter the details of your issue, and then tap Send message.
Android
- From the Shopify app, tap the