Set up address collection preferences

Activate different shipping and billing addresses

By default, during checkout, the customer's shipping address is used as the billing address field automatically, but the customer can enter a different billing address. You can change whether the billing address is filled automatically or left empty.

Steps:

  1. From your Shopify admin, go to Settings > Checkout.
  2. In the Address collection preferences section, uncheck Use the shipping address as the billing address by default.
  3. Click Save.

Provide autocompletion in address fields

When your customers enter their shipping or billing addresses, they can be presented with address suggestions. This feature lets your customers enter their address information faster and more accurately. These address suggestions come from services like Google Autocomplete, not from your customer's browser. If this feature is inactive or if your customers live in a country where this feature isn't supported yet, then your customers can check out as usual by entering their addresses manually.

This feature is available to all Shopify merchants and it is active by default. You can deactivate this feature from the Checkout settings page by unselecting Use address autocompletion in the Address collection preferences section.

The address autocompletion feature is available for your customers in the following countries:

Countries that have address autocompletion
AustraliaAustriaBelgiumBrazilCanada
DenmarkFranceGermanyHong Kong SARIndia
ItalyJapanLuxembourgNetherlandsNew Zealand
NorwaySaudi ArabiaSpainSwedenSwitzerland
United KingdomUnited States

Validate shipping addresses at checkout

When your customers enter invalid shipping address details at checkout, you can display issues and suggestions to fix the address details at checkout automatically. Address validation suggestions are offered when there is high confidence in the address details the customer intended. This helps you reduce orders with invalid addresses, and minimize delayed or failed deliveries. If you deactivate this feature or a shipping address is outside available countries, then your customers can check out as usual. Individual address field validations, such as input requirement, format, or length, are always active for all countries and regions.

If you use a third-party address validation app, then there might be conflicting elements or suggestions at checkout. To avoid decreased checkout conversion, you need to use either the shipping address validation feature in your Shopify admin or a third-party app.

The address validation feature is available for your customers in the following countries:

Countries that have address validation
AustraliaAustriaBelgiumBermudaCzechia
DenmarkFaroe IslandsFranceItalyLiechtenstein
LuxembourgNetherlandsPolandPortugalSlovenia
South KoreaSwitzerlandUnited States

Steps:

  1. From your Shopify admin, go to Settings > Checkout.
  2. In the Address collection preferences section, select Validate shipping address.
  3. Click Save.
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