Discount codes FAQ

Find answers to common questions about discount codes.

Can I edit discount settings?

You can edit your discount settings except for the discount type setting, which can't be edited after the discount has been created.

Can customers use multiple discount codes on a single order?

You can set up discounts to be combinable so that your customers can benefit from more than one discount, if their cart meets the conditions that you set. Learn more about combining discounts.

Can I limit discount code usage?

You can limit discount codes to one per customer in the Usage limits section on the Add discount page.

How do expiry dates work for discount codes?

If you set an expiry date for a discount, then the discount expires at 11:59:59 pm on that day.

Why can't my customers view the discount code entry field during checkout?

The discount code entry field displays during checkout only if you have active discount codes available to your customers.

Can I send discount codes to a select group of customers?

To send a discount code to a group of customers who have common characteristics, you create a customer segment first. Then you can use the customer segment to send discount codes to a select group of customers. For example, you can create a segment of customers who have subscribed to your email marketing, and then create an email campaign to send the discount code to those customers.

Can I apply discounts to product collections?

You can apply collection discounts in two ways: either as a fixed monetary amount applied one time per order to every applicable item in a cart, or as a percentage discount applied to an entire collection. Choose the method you want in the Applies to section on the Add discount page.

Can I discount an individual product variant included in a collection?

Collections can't hold individual product variants. If you add a product to a discounted collection, then the collection discount applies to every version of the product.

How many times do product-specific discount codes apply to a checkout cart?

Product-specific discount codes apply to all quantities of a product when a customer applies the discount code. For example, if a customer adds 10 of the same product, then the product specific code discounts all 10 items. You can also choose to apply the discount only one time per order in the discount settings.

Can I apply a discount code to a specific product variant?

You can apply discount codes to specific variants of a product. These codes will apply to all quantities of the discounted variant in a cart.

Can I apply a discount to the purchase of a gift card?

It depends. Most discounts cannot be applied to gift cards. The exception is a product specific discount where the product is a gift card. Learn how to add a discount to a gift card product.

Can I deactivate multiple discounts at the same time?

You can perform bulk actions to deactivate many discount codes at the same time.

How do I know what discount codes are used the most?

You can use the Sales by discount report to learn how often your discount codes are used. For details on the report, refer to Sales by discount.

What happens if a customer enters an invalid discount code or combination?

If a customer enters a discount code during checkout that doesn't exist or isn't currently active, then the following message is displayed: Enter a valid discount code.

If a customer enters a discount code during checkout that does exist but doesn't apply to the products in their cart, then the following error is displayed: _DISCOUNT_CODE_ discount code isn't valid for the items in your cart.

If a customer enters more than one discount code during checkout that exist but can't be combined, then the following message is displayed: Some discount codes couldn't be used together. We applied the best combination.

How do discounts work on sales channels?

You can sync discounts to your sales channels. You can also promote your discounts on products in the sales channels that you use.

You can choose which discounts you want to sync to your sales channels on the Discounts page. You can sync discounts only with sales channels that you have installed and given permissions to access your discounts.

Learn more about sales channel discounts.

For details on using discounts with Google, refer to the Google order management documentation.

For details on using discounts with Facebook, refer to the Facebook and Shopify Payments documentation.

Can't find answers you're looking for? We're here to help you.