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Managing discount codes

You can manage existing discounts in a variety of ways.

On this page

Use the discount timeline

After you create a discount, a timeline outlining its activity history displays on the discount's settings page.

The timeline displays the date and time that a discount is created, as well as when a discount is active or expired. It also displays the date and time that edits to a discount are saved, but it doesn't describe the specific edit made.

In addition to tracking a discount's creation and edits, the timeline lets you and your staff make comments to provide more detail about activity related to a discount.

Steps:

  1. From your Shopify admin, go to Discounts.

  2. Click the name of the discount that you want to view the timeline for.

  3. Scroll to the Timeline section of the discount's settings page.

  4. Enter a comment in the text box.

  5. Optional: Add any of the following details:

    • Click the emoji face to add emoji to your comment.
    • Click the @ sign for a list of your store's employees to mention specific staff in your comment.
    • Click the # sign to reference specific orders, draft orders, customers, products, variants, or transfers in your comment.
    • Click the paperclip icon to attach a file to your comment.

  6. Click Post to add your comment to the timeline.

If you want to delete a comment from a discount's timeline, then click the X in the comment box.

You can use a shareable link to promote a discount on social media, in emails, and on landing pages. The default shareable link can direct customers to your store's home page, to a specific collection, or to a specific product page. Your shareable link can have only a single discount applied to it. The discount code associated with the link applies automatically to your customer's next checkout cart, or to any active carts they have open.

Shareable discount links work only for active discounts. Before you can create a shareable discount link, you need to create and save a discount code featuring the products or collections you want to link to. If you run multiple discounts on a single product, then the most recent discount applies to your shareable discount links.

Steps:

Desktop

  1. From your Shopify admin, go to Discounts.

  2. Click the name of the discount that you want to promote.

  3. Click Promote, then select Get a shareable link.

  4. Choose the page, product, or collection you want the link to open to.

    • The options available for you to link to depend on the specific products or collections included in your active discounts.

  5. Click Copy link to copy the shareable link to your clipboard.

  6. Click Close.

iPhone
  1. From the Shopify app, tap the … button, and then tap Discounts.
  2. Tap the discount that you want to promote.
  3. Tap … and select Promote discount.
  4. Tap Copy link to copy the shareable link to your clipboard.
  5. Tap Close.
Android
  1. From the Shopify app, tap the … button, and then tap Discounts.
  2. Tap the discount that you want to promote.
  3. Tap … and select Get a shareable link.
  4. Tap Copy link to copy the shareable link to your clipboard.

After you copy a shareable link to your clipboard, you can post or embed it wherever you want to promote your discount.

Redirect a shareable link from your store's home page

If you want a shareable link to direct customers to a page other than your store's home page, then you can manually add a redirect to the URL.

Steps:

  1. From your Shopify admin, go to Discounts.

  2. Click the name of the discount that you want to promote.

  3. Click Promote, then select Get a shareable link.

  4. Click Copy link, then paste the link into a text editor.

  5. Change the URL extension from /discount/code to /discount/code?redirect=/new-path.

  6. Change new-path to match the URL extension of the page that you want to link to. For example: /discount/code?redirect=/collections/fresh-finds.

After you change the link's URL extension, you can post or embed it wherever you want to promote your discount.

Filter discounts

You can filter discounts by:

  • Status
  • Method
  • Type
  • Combines with
  • Start date
  • Times used

Steps:

  1. From your Shopify admin, go to Discounts.

  2. Click the search and filter icon.

  3. Click Add filter +.

  4. Select the way that you want to filter your discounts from the options: Status, Method, Type, Combines with, Start date, or Times used.

  5. Select a value for the specific filter. The values available are different depending on the filter that you select.

  6. Optional: To save this view, click Save as to enter a name for the saved view, and then click Save view.

Edit a discount

Steps:

Desktop

  1. From your Shopify admin, go to Discounts.

  2. Click the name of the discount that you want to edit.

  3. Edit the discount's settings.

  4. Click Save.

iPhone
  1. From the Shopify app, tap the … button, and then tap Discounts.
  2. Tap the discount that you want to edit.
  3. Tap Edit.
  4. Edit the discount's settings.
  5. Tap Save.
Android
  1. From the Shopify app, tap the … button, and then tap Discounts.
  2. Tap the discount that you want to edit.
  3. Tap the pencil button.
  4. Edit the discount's settings.
  5. Tap ✔ to save your changes.

Deactivate a discount

You can temporarily deactivate an unexpired discount. You might want to deactivate a discount at the end of the promotion or when you plan to try a different marketing strategy.

If a customer applies a deactivated discount code to their cart, then they receive an error stating that your store is Unable to find a valid discount matching the code entered.

Steps:

Desktop

  1. From your Shopify admin, go to Discounts.

  2. On the Discounts page, locate the unexpired discount that you want to deactivate and click the discount's name.

  3. Under the discount's name, click Deactivate.

  4. Click Deactivate to confirm.

iPhone
  1. From the Shopify app, tap the … button, and then tap Discounts.
  2. On the Discounts page, tap the unexpired discount that you want to deactivate.
  3. Tap the … button, and then select Deactivate discount.
Android
  1. From the Shopify app, tap the … button, and then tap Discounts.
  2. On the Discounts page, tap the unexpired discount that you want to deactivate.
  3. Tap the … button, and then select Deactivate discount.

Deactivate multiple discounts

You can temporarily deactivate multiple unexpired discounts with a bulk action. You might want to deactivate multiple discounts at the end of a promotion or when you plan to try a different marketing strategy.

If a customer applies a deactivated discount code to their cart, then they receive an error stating that your store is Unable to find a valid discount matching the code entered.

Steps:

  1. From your Shopify admin, go to Discounts.

  2. On the Discounts page, check the unexpired discounts that you want to deactivate.

  3. Click Deactivate discounts.

  4. Click Deactivate to confirm.

Reactivate a deactivated discount

You can reactivate any discount that's expired. When you reactivate an expired discount, the discount status becomes Active and has no set end date.

Steps:

Desktop

  1. From your Shopify admin, go to Discounts.

  2. On the Discounts page, click the expired discount that you want to reactivate.

  3. Click Activate.

  4. Click Activate again to confirm.

iPhone
  1. From the Shopify app, tap the … button, and then tap Discounts.
  2. On the Discounts page, tap the expired discount that you want to reactivate.
  3. Tap the … button, and then select Activate discount.
Android
  1. From the Shopify app, tap the … button, and then tap Discounts.
  2. On the Discounts page, tap the expired discount that you want to reactivate.
  3. Tap the … button, and then select Activate.
  4. Tap Activate again to confirm.

Reactivate multiple expired discounts

You can reactivate multiple expired discounts with a bulk action. When you reactivate expired discounts in bulk, the discounts' status become Active and have no set end date.

Steps:

  1. From your Shopify admin, go to Discounts.

  2. On the Discounts page, check the expired discounts that you want to reactivate.

  3. Click Activate discounts.

  4. Click Activate to confirm.

Delete discounts

You can permanently delete a discount to remove it from the Discounts list in your Shopify admin.

Steps:

Desktop

  1. From your Shopify admin, go to Discounts.

  2. On the Discounts page, check the discounts that you want to delete.

  3. Click ..., then click Delete discounts.

  4. Click Delete to confirm.

iPhone
  1. From the Shopify app, tap the … button, and then tap Discounts.
  2. On the Discounts page, tap the discount that you want to delete.
  3. Tap Delete discount.
  4. Tap Delete discount again to confirm.
Android
  1. From the Shopify app, tap the … button, and then tap Discounts.
  2. On the Discounts page, tap the discount that you want to delete.
  3. Tap Delete discount.
  4. Tap Delete discount again to confirm.

Delete multiple discounts

You can permanently delete multiple discounts with a bulk action.

Steps:

  1. From your Shopify admin, go to Discounts.

  2. On the Discounts page, check the discounts that you want to delete.

  3. Click ..., then click Delete discounts.

  4. Click Delete to confirm.

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