Contacting your third-party domain provider for assistance

Shopify Support can't log in to your third-party domain account for you, even if you give your explicit permission. If you need help with pointing your domain to your Shopify store, then contact your third-party domain provider’s support team. You might need to give them the following information:

  • You want your A record to point to the Shopify IPv4 address
  • You want your AAAA record to point to the Shopify IPv6 address 2620:0127:f00f:5::.
  • You want your CNAME record to point to

Third-party DNS requirements

If you own a domain from one of the following providers, then click the link to get the specific requirements for connecting your domain.

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