Email hosting

Email hosting isn't provided on Shopify. You need to use a third-party email hosting service.

If you have a Shopify-managed domain, and you want to send an email message from your custom domain email address, then you need to use a third-party email hosting service. The Shopify admin supports the following third-party email hosting services to send email from your forwarding email address:

• Zoho Mail provides email accounts for your custom domain.
• Google Workspace connects to the Gmail platform for emails on your custom domain.

You can use other third-party email hosting services with your Shopify-managed domain by editing your DNS settings based on the instructions from the email hosting service.

You can connect email hosting to your third-party domain. The process varies based on the third-party email hosting service and your domain settings.

Connect Zoho Mail or Google Workspace email hosting to your Shopify domain

The process for connecting an email hosting service varies by provider, but generally consists of the following steps:

1. Verifying your domain with your email hosting service.
2. Copying the unique TXT code or meta tag.
3. Adding the TXT code or meta tag to your Shopify admin.
4. Verifying or activating your email in your email hosting service account.

For more information about connecting email hosting to your Shopify-managed domain, refer to the help documentation for your third-party email hosting service:

• Zoho Mail DNS configuration for Shopify
• Google Workspace: Activate Gmail for Shopify

Before you begin

Before you can connect your email service to Shopify, you need to verify your domain and create your custom email address in your email hosting service, such as Zoho Mail or Google Workspace.

To complete this procedure, you need to have the following information:

• your login information for your third-party email hosting service account
• the TXT code or meta tag provided by your email hosting service

Steps:

1. On your email hosting service's website, log in to your account.
2. Follow your email hosting service's instructions to verify your domain:
   • Zoho Mail Help
   • Google Workspace Admin Help
3. Depending on your email hosting service, copy the TXT code or meta tag.
4. From your Shopify admin, go to Settings > Domains.
5. Click the name of the domain that you want to connect your email service to.
6. In the Email forwarding section, click Switch to email hosting.
7. Select your provider, and then enter the information that was provided to you when you verified your domain by doing one of the following:
   • If you use Google Workspace, then enter the TXT code or meta tag.
   • If you use Zoho Mail, then enter the TXT code.
8. Click Save.
9. Return to your email hosting service's website, and then follow their instructions to complete the setup process.

Connect email hosting to your third-party domain

Note

Shopify Support can't access your third-party domain provider, even if you give your permission. If you need help configuring your email settings in your third-party email hosting service, then contact your third-party email hosting service provider.

You can connect email hosting to your third-party domain. You need add the email hosting service to your third-party domain using the instructions from your third-party email hosting service.

The specific steps vary based on the third-party email hosting service and the third-party domain settings. This guide focuses on general steps for email hosting on third-party domains. You can reach out to your third-party email hosting service for support or review their support documentation.

Steps:

1. Create your custom email address in your email hosting service, such as Zoho Mail or Google Workspace.
2. Verify your domain with your email hosting service. This usually involves adding TXT code or meta tag to your domain provider's DNS settings.
3. Verify or activate your email in your email hosting service account.
4. Connect your third-party domain to Shopify. If you receive the message This domain requires verification, then you need to verify domain ownership with Shopify.
5. Add CNAME records to your third-party domain to connect to the Shopify SPF and DKIM records to help ensure that your email messages are delivered to your customers.