Managing your physical Shopify Balance card
When you create your Shopify Balance account, your virtual card is automatically activated. If you want a physical card, then you can request one. There's a limit of one virtual card and one physical card per store.
On this page
Request a physical Shopify Balance card
From your Shopify admin, go to Finances > Balance.
Select your main account.
Click Order a physical card.
Optional: Customize your Balance card by adding your business name.
Enter or confirm your shipping information, and then click Order card.
After you order your physical card, you can access your card's delivery status and estimated delivery date by going to Finances > Balance, selecting your main account, and then clicking the physical card under Your Balance cards.
For security reasons, you might receive a prompt to authenticate your account again.
Activate a physical Shopify Balance card
After you receive your Shopify Balance card in the mail, you need to activate it before you can use it. To begin the process, you can scan the QR code on your package or go to your Shopify admin.
Steps:
From your Shopify admin, go to Finances > Balance.
Select your main account.
Under Your Balance cards, click Activate physical card.
Enter the last four digits of your Shopify Balance card, and then click Next.
Enter a four-digit Personal Identification Number (PIN) for your Shopify Balance card, and then click Next.
Enter your PIN again, and then click Confirm.
Enter the confirmation code sent to you by text message, and then click Activate. If you don't receive a text message with your code, then click Resend code.
Reorder a physical Shopify Balance card that wasn't delivered
If you have requested a physical card for your Shopify Balance account and there's an issue with the card being delivered, then you can order a new card.
Steps:
From your Shopify admin, go to Finances > Balance.
Select your main account.
Under Your Balance cards, click the physical card.
Review your card's delivery status and estimated delivery date.
Verify that your shipping details are correct.
Click Cancel and replace or Order new card.
Select Card not received, and then click Next.
Your undelivered card is canceled, and then a new card is shipped to you.
Replace your Shopify Balance card
Ordering a replacement card will cancel your current Shopify Balance card. Your new Shopify Balance card ships within 8 business days and is sent through standard shipping.
Steps:
From your Shopify admin, go to Finances > Balance.
Select your main account.
Under Your Balance cards, click your physical Balance card.
Click More, and then click Cancel and replace.
Select a reason for canceling and replacing your Shopify Balance card, and then click Next.
Review your shipping address to make sure it's correct, and click Confirm and replace card. If you need to update your address, then click Edit, edit your address, and then click Confirm and replace card.
For security reasons, you might receive a prompt to authenticate your account again.
Customizing your business name on your Balance card
Your business name will undergo a review process before being added to your Balance card. Ensure that your business name complies with guidelines to avoid cancellation. For example, the business name can't include copyright infringement, profanity, violence, or explicit content. If your business name isn't approved, then you can request another card and opt to Skip customization to request a blank card.