Managing your Shopify Credit account

Shopify Credit is a pay-in-full business credit card, requiring full payment of the statement balance each month by the due date to keep your account in good standing. This article will help you navigate your account management tasks including viewing statements, making payments, and handling account changes.

Overview of Shopify Credit

On the Credit page of your Shopify admin, you can complete the following tasks:

• view account activity
• access monthly statements
• make payments

There are no interest charges or fees with Shopify Credit, and you can earn cashback on eligible purchases, which is automatically applied to your Shopify Credit account as statement credits.

Note

Shopify partners with Stripe Payments Company and Celtic Bank for Shopify Credit. Card products are issued by Celtic Bank pursuant to a license from Visa U.S.A Inc. and are subject to credit approval.

Automatic payment details

Your Shopify Credit payments are automatically debited from the bank account connected to your Shopify Payments on the payment due date each month. You don't need to take any action on the payment due date. However, you need to ensure that sufficient funds are available to avoid issues. Learn about the consequences of non-payment.

Key dates

• Statement issue: 1st day of each calendar month.
• Payment due: 25 days after the statement date. If this falls on a weekend or holiday, then the debit occurs on the next business day.

Review your next automatic payment details

Your statement is issued on the 1st day of each calendar month, followed by a 25-day float period before the payment is due. This means that the outstanding balance on your statement is due in full on the 25th day after the end of each monthly billing cycle.

Funds are debited for your automatic payment of your statement on each payment due date. If the 25th day of the month falls on a weekend or holiday, then the payment is debited on the next US banking day. For example, if the 25th day of the month is a Sunday, then the payment is debited on Monday, the 26th. Payments take 3 business days to post to your account.

You can review your next payment amount and due date in the Shopify admin.

Steps:

1. In your Shopify admin, go to Finances > Credit.
2. In the Account summary box, in the Payments section, refer to Minimum Payment due and date.

Make a manual payment

As the primary cardholder, you can make a manual payment of any amount towards your outstanding balance at any time during the 25-day float period. For example, you can choose one of the following payment amounts:

• Minimum payment due: Covers the most recent statement.
• Outstanding balance: Pays the full balance.
• Other: Enter a custom amount.

Payments made during the 25-day float period apply towards your most recent statement balance first, and then your current statement balance. Any amount outstanding at the end of the float period is automatically debited from your connected bank account.

If the manual payment is submitted by 2 pm EST, then payments typically require 3 business days to clear and display in your Shopify Credit account. However, if a payment is initiated later in the day, then it might not be processed until the following business day, resulting in a slight delay before it's posted in your Shopify Credit account.

Steps:

1. In your Shopify admin, go to Finances > Credit.
2. In the Payments summary box, click Make a payment.
3. Select the payment amount by doing one of the following:
   • To pay the amount owed for your most recent statement, select the amount with the Minimum payment due indicator.
   • To pay the full balance, select the amount with the Outstanding balance indicator.
   • To pay a different amount than the full balance, select Other, and then enter the amount to pay.
4. Review your connected bank account to ensure that it's accurate.
5. Review the details of your payment in the Summary section, and then click Submit.

View your Shopify Credit monthly statements

If you're the primary cardholder, or a staff account with the View all Shopify Credit account activity and the Manage payment settings staff permissions, then you can view monthly account statements. These statements are also emailed monthly to the primary account holder on file. Secondary cardholders can't view monthly statements.

Your monthly statement includes important information about your account, including a summary of all spend, payments, credits, and refunds that occurred on your account within the monthly statement period. It also includes details about your minimum payment due as well as the associated due date.

Steps:

1. In your Shopify admin, go to Finances > Credit.
2. Click View statements.
3. Select a statement to view. Statements open in a new tab.

Change your payout account

Payments towards your Shopify Credit business card are taken from the account that's connected to your Shopify Payments account. To change the account that you use with Shopify Credit, change the bank account that you use with Shopify Payments.

Consequences of non-payment

Shopify Credit operates as a pay-in-full charge card, requiring the statement balance to be settled in full each month. Consistently failing to clear your Shopify Credit balance by the due date could affect your eligibility to use this product. Non-payment will lead to your card being locked and may limit your access to additional financial services offered by Shopify.

When you fail to pay your statement balance in full, it triggers a series of actions that impact your account status and payment processes:

1. Delinquency and card locking: If you fail to make a full payment, then you enter a state of delinquency and your Shopify Credit charge card is locked. This means that you can't make further purchases on the card until your balance is repaid in full. As a result, no further automatic payments towards the full balance will be processed, which may affect your account status.
2. Automatic payments based on daily sales: Payments are automatically deducted from your account based on your daily sales volume and used towards your statement balance. These automatic payments are calculated based on your daily sales volume. The percentage deducted varies depending on if you have Shopify Capital funding or not:
   • If you don't have Shopify Capital funding, then 20% of your daily sales amount is deducted.
   • If you have active Shopify Capital funding, then 13% of your daily sales amount is deducted until you repay your Shopify Capital funding in full, at which time your daily sales amount will increase to 20%.
3. Manual payment and recovery process: Despite the delinquency status, you can and are encouraged to make manual payments to resolve your outstanding balance. By making manual payments, including partial payments, you can work towards resolving the outstanding balance and unlocking your account sooner.
4. Account unlocking and payment resumption: After the outstanding balance is fully paid, your Shopify Credit account is unlocked and your payment schedule returns to normal.