Manage your Shopify Credit business cards

When you start using Shopify Credit, you're provided with a virtual card that's automatically activated and ready for use. You can use this card to make online purchases for your business. If you need to make purchases for your business in person, then you can order a physical Shopify Credit business card.

The primary cardholder can add secondary cardholders to their Shopify Credit account. Secondary cardholders have access to the credit line and are provided with their own card to make purchaeses with. Each cardholder can have only one virtual card and one physical card.

Request a physical Shopify Credit business card

If you didn't order a physical card when you set up your Shopify Credit account, then you can order one from your Shopify admin.

Steps:

1. In your Shopify admin, go to Finances > Credit.
2. Click Manage cards.
3. Click Order physical card.
4. Enter your shipping information.
5. Click Place order.

After you order your physical card, you can review the card's delivery status and estimated delivery date by going in your Shopify admin to Finances > Credit and then clicking Manage cards.

Reorder a physical Shopify Credit business card

If you've ordered a physical card and there's an issue with your card's delivery, then you can order a new card.

Before reordering, review your card's delivery status to ensure that the delivery date hasn't changed. Review the delivery status by going in your Shopify admin to Finances > Credit and then clicking Manage cards.

For security reasons, you might need to authenticate your account before proceeding.

Steps:

1. In your Shopify admin, go to Finances > Credit.
2. Click Manage cards.
3. Click the physical card.
4. Click Order new card.
5. Select Card not received, and then click Next.
6. Enter your shipping information.
7. Click Confirm and replace card.

When you click Confirm and replace card, your undelivered card is canceled and a new one is ordered.

Activate a physical Shopify Credit business card

When you receive your physical card, it must be activated before you can use it. You can activate your card here or follow the steps below.

For security reasons, you might need to authenticate your account before proceeding.

Steps:

1. In your Shopify admin, go to Finances > Credit.
2. Click Manage cards.
3. Click the physical card.
4. Click Activate card.
5. Enter the last four digits of your physical Shopify Credit business card, and then click Confirm.

When you click Confirm, your card is activated and you can use it for both online and in-person transactions.

View virtual card information

You can view your virtual card's information in your Shopify admin. Each cardholder can view only their own virtual card information. The primary cardholder can't view the virtual card number of a secondary cardholder.

For security reasons, you might need to authenticate your account before proceeding.

Steps:

1. In your Shopify admin, go to Finances > Credit.
2. Click Manage cards.
3. Click the virtual card.
4. Click Show numbers.

Link your Shopify Credit business card to a virtual wallet

If you didn't link your card to a wallet such as Apple Wallet or Google Pay when you set up your Shopify Credit account, then you can do so at any time.

Steps:

1. Refer to your Shopify Credit business card numbers by doing one of the following:
   • To add a physical card, you need to have the card present.
   • To add a virtual card, view the card's information in your Shopify admin.
2. Follow the instructions from your wallet app to add your card.

Replace a Shopify Credit business card

You can order a new Shopify Credit business card if needed. Each cardholder can have only one virtual card and one physical card. Ordering a replacement card cancels your current Shopify Credit business card. The primary cardholder can request replacement cards for themselves, or a secondary cardholder.

For security reasons, you might need to authenticate your account before proceeding.

Note

New virtual cards are provided and are ready for use immediately. If you cancel and replace your physical card, then a new card is shipped to you. You won't have access to a physical card until the card arrives and you activate your new card.

Steps:

1. In your Shopify admin, go to Finances > Credit.
2. Click Manage cards.
3. Click the card that you want to cancel and replace.
4. Click More, and then click Cancel and replace.
5. Select your reason for canceling and replacing your Shopify Credit business card, and then click Next.
6. Enter your shipping information.
7. Click Confirm and replace card.

Reset the PIN for your Shopify Credit business card

If you forget your PIN or think that an unauthorized person has access to your PIN, then you can reset the PIN for your physical Shopify Credit business card.

For security reasons, you might need to authenticate your account before proceeding.

Steps:

1. In your Shopify admin, go to Finances > Credit.
2. Click Manage cards.
3. Click the physical card that you want to reset the PIN for.
4. Click More, and then click Reset PIN.
5. Enter a new 4-digit PIN, and then click Next.
6. Re-enter your PIN, and then click Confirm.

Lock your Shopify Credit business card

Caution

If you think that your card has been lost or compromised, then you need to lock your card immediately.

If your card is lost or compromised, then you can lock the card to prevent its use. The primary cardholder can lock a card that belongs to a secondary cardholder. Secondary cardholders can lock and unlock only their own cards. A secondary user can unlock their card even if the primary cardholder locks the card.

To permanently remove access to a card, you can remove a secondary cardholder, or change the monthly spending limit to $0.

For security reasons, you might need to authenticate your account before proceeding.

Steps:

1. In your Shopify admin, go to Finances > Credit.
2. Click Manage cards.
3. Click the card that you want to lock.
4. Click Lock card.
5. Click Lock card to confirm.

After you determine your card's status, do one of the following:

• If your card has been found, or you've determined that it hasn't been compromised, then you can unlock your card. Click the card on the Manage cards page, and then click Unlock card.
• If you can't find your card or have determined that it's been compromised, then you can cancel and replace your card.

Dispute a charge

If you're the primary cardholder then you can dispute a charge on your Shopify Credit account for the following reasons:

• fraudulent
• not received
• duplicate
• merchandise not as described
• service not as described
• canceled
• other reasons

To dispute a charge on your Shopify Credit account, contact support and provide them with as much evidence as possible about your reason for the dispute.

Update your Shopify Credit cardholder information

If information such as your billing address or phone number has changed, then you can update your cardholder details from your Shopify admin. You can’t have different cardholder information for your virtual and physical cards. If you change your cardholder details, then your changes apply to both cards. Each cardholder can change only their own cardholder details.

For security reasons, you might need to authenticate your account before proceeding.

Note

Changing your cardholder information doesn't change your registered business address. If you need to change your registered business address, then contact Shopify Support.

Steps:

1. In your Shopify admin, go to Finances > Credit.
2. Click Manage cards.
3. Click either your virtual or physical card.
4. Click View cardholder details.
5. Click Edit.
6. Enter your updated information.
7. Click Save.

Note

Shopify partners with Stripe Payments Company and Celtic Bank, Member FDIC, for Shopify Credit. Card products are issued by Celtic Bank, Member FDIC.