Editing discounts in an order

You can edit your order to add a discount to an item. You can also adjust and remove discounts from an item in an order.

When you edit an order, the order total is updated to reflect these changes and the order displays whether a refund is owed to the customer or a balance is owed to you. Depending on the adjustment to your order, you might need to issue a refund or collect payment from your customer.

Before you edit an order, review the considerations for editing orders.

Apply a discount to an item in an order

You can apply discounts to individual items on an order.

Steps:

Desktop

1. From your Shopify admin, go to Orders.

2. Click the order that you want to edit.

3. Click Edit.

4. Under the item that you want to apply a discount to, click Apply discount.

5. From the Discount type drop-down menu, select a discount type.

6. In the Discount value field, enter the discount amount.

7. Optional: In the Reason for discounts field, enter a note about the discount reason. This note is displayed to your customer.

8. Click Apply.

9. After you finish editing the order, review and update the order.

Adjust a discount for an item in an order

You can manually adjust a discount on an existing item in an order.

Steps:

Desktop

1. From your Shopify admin, go to Orders.

2. Click the order that you want to edit.

3. Click Edit.

4. Under the item that you want to adjust a discount for, click Edit discount.

5. Edit the discount details, and then click Done.

6. After you finish editing the order, review and update the order.

Remove a discount from an item in an order

You can remove a discount on an existing item in an order.

Steps:

Desktop

1. From your Shopify admin, go to Orders.

2. Click the order that you want to edit.

3. Click Edit.

4. Under the item that you want to adjust a discount for, click Edit discount.

5. Click Remove discount.

6. After you finish editing the order, review and update the order.

Reviewing and updating an edited order

Caution

When certain aspects of an order are edited, the discounts on an order don't automatically update. Review your order totals carefully when making adjustments to orders.

Further, shipping methods and rates aren't recalculated when an order is edited. If the weight or dimensions of the order increases, then you might need to charge more for shipping.

After you edit an order, you need to review the updated order total and verify that it's accurate. Depending on the edits you make, the total cost of the order might increase or decrease from what your customer paid at checkout.

Review the following table to learn more about the flow of funds when editing orders and what actions you need to take in specific situations.

Flow of funds when editing orders

Situation	Example	Action
The total order decreases and you owe the customer money. The order summary displays that there is an amount to refund.	You remove an item or decrease an item quantity in an order.	You need to issue a refund to your customer. The refund isn't complete when you edit an order and send your customer a notification. You need to refund your customer after you update the order.
The order total increases and the customer owes you money. The order summary displays that there is an amount to collect.	You add a new product, increase an item quantity, or add a custom shipping fee.	You need to collect payment by sending an invoice to your customer with a link to the checkout page, or you can accept payment for the order.
The order total doesn't change.	You add a custom item that has a 0 price.	No action is required. You can choose whether you want to send a notification about the edit to your customer.

After you edit an order, you can customize the order edit invoice or notification that's sent to your customer by editing the template.