Submitting claims for lost, late, or damaged shipments
If your shipment with Shopify Shipping is missing, late, or damaged, and your shipment has carrier coverage or shipping insurance, then you can start the process of submitting a claim for your shipment in the Shopify admin. The process varies, depending on the carrier that you used for shipping and whether your shipment has additional insurance through Shipsurance.
On this page
Submit a claim with the carriers supported by Shopify Shipping Support
If you ship using one of the following carriers, then you can fill out a form to submit a claim with the shipping carrier directly through Shopify Shipping Support:
- Shopify Shipping with UPS in Canada
- Shopify Shipping with UPS in the United States
- Shopify Shipping with DHL Express
- Shopify Shipping with DPD
- Shopify Shipping with Chronopost
- Shopify Shipping with Colissimo
- Shopify Shipping with Correos
- Shopify Shipping with Evri
- Shopify Shipping with FedEx by Shippo
- Shopify Shipping with Mondial Relay
- Shopify Shipping with Poste Italiane
Steps:
- From your Shopify admin, go to Orders.
- Click the order that you want to submit a shipping claim for.
- In the fulfillment card for the order, click