In Shopify Inbox for desktop, iOS, or Android, you can create quick replies to use for messages that you frequently send to customers. For example, if customers often ask you whether you accept returns or exchanges, then you could create a quick reply that includes a link to your store's policy. When you create a quick reply, you give it a one-word name that you use as a shortcut to the quick reply when you're messaging a customer.
In the Shortcut field, enter the shortcut for the quick reply. Typing the shortcut in the message field on Shopify Inbox autofills the full message. You can enter only one word for a shortcut.
In the Message field, enter the quick reply text. This is the message that customers autofills when you enter the shortcut.