Shipping with DHL Express Worldwide on Managed Markets

You can use DHL Express Worldwide as a shipping service with Managed Markets.

Considerations for using DHL Express Worldwide with Managed Markets

Review the following considerations before you ship using DHL Express Worldwide:

• DHL Express packages can't be dropped off at USPS locations. The only packages that can be delivered to USPS drop-off locations are DHL eCommerce packages.
• DHL Express Worldwide doesn't support post office (PO) boxes for origin or destination addresses with Managed Markets. If you need to ship to a PO box, then use DHL eCommerce shipping services.

Package requirements for DHL Express Worldwide with Managed Markets

DHL Express Worldwide places restrictions on the maximum measurements and weight of shipments. Review the following table to ensure that your orders don't exceed these restrictions.

When shipping with DHL Express Worldwide, you can pay a surcharge for an overweight piece, oversize piece, or non-stackable pallet to override the following maximum package values, with the exception of maximum pallet weight. Packages exceeding 120 inches in length aren't accepted.

Weight and dimension requirements for DHL Express Worldwide

Measurement	Piece	Pallet
Length	48 inches	48 inches
Width	48 inches	48 inches
Height	48 inches	63 inches
Weight	150 lbs	660 lbs

Free DHL shipping supplies

You can order free shipping supplies by emailing DHL at ShopifyMPSupplies@dhl.com. This link opens a template email in your preferred email client:

Email DHL

Value restrictions for DHL Express Worldwide with Managed Markets

The maximum order value for shipping with DHL Express Worldwide is 25,000 USD, but value restrictions for specific product categories might vary per destination country.

Certain product categories, such as jewelry or watches, can't exceed 5,000 USD value per individual item. For example, if you're selling jewelry, then you can still buy a shipping label up to 25,000 USD value, but you need to make sure that individual jewelry items don't exceed 5,000 USD value.

Getting your products to DHL Express Worldwide

If you use DHL Express Worldwide with Managed Markets, then you can drop off your products at a DHL drop-off location or schedule a pickup. To set up a recurring pickup day and time window for your shipments, contact Shopify Support. For example, you can set your pickup window to Mondays and Fridays at 3:00 pm - 5:00 pm.

Schedule a DHL Express Worldwide pickup

You can schedule a single pickup from 1 to 7 days in advance. Pickup times are estimates and depend on traffic, weather, and pickup address. If you want to schedule multiple pickups, then you need to buy at least one DHL Express label.

Steps:

1. From your Shopify admin, go to Orders.

2. To schedule a pickup, do either of the following:

   • To schedule a pickup immediately after you purchase a shipping label, click Pickup options, and then click Schedule DHL pickup.
   • To schedule a pickup for an order that was fulfilled with DHL Express, open the order, click the … icon, and then click Schedule DHL pickup.

3. In the Pickup address section, select the pickup address or enter a custom address. Custom addresses aren't saved for future pickups.

4. In the Pickup details section, provide the following details:

   • contact name and phone number
   • pickup date and estimated pickup time
   • package location, such as a reception or a front door
   • any special instructions for the courier, such as an apartment number or a buzz code.

5. Review the pickup summary, and then click Schedule pickup.

You can view your scheduled pickups from the Orders page in your Shopify admin.

If you need additional help with your scheduled pickup, then call DHL at 1-800-CALL-DHL (1-800-225-5345) with your pickup confirmation number and your tracking number. You can find your pickup confirmation number in the order's Timeline.

Cancel a DHL Express Worldwide pickup

You can cancel a scheduled pickup. If you try to cancel a pickup that's close to the scheduled time, then it might be too late to prevent the driver from arriving at the scheduled time.

Steps:

1. From your Shopify admin, go to Orders.

2. Click View pickups.

3. Click Cancel pickup.

4. Click Cancel pickup again to confirm.

Shipping coverage for DHL Express Worldwide with Managed Markets

DHL offers coverage for lost and damaged Managed Markets shipments. For DHL Express Worldwide, this is limited coverage for shipments based on value or weight. To review the full details of possible claim reimbursement, refer to section 6.1 of the DHL Express Terms and Conditions of Carriage.

Submitting a claim

If your shipment is lost or damaged, then contact Shopify Support to submit a claim. If a package arrives damaged, then you can submit a claim immediately regardless of the shipping service. Shopify Support must receive notice of a lost claim within 30 days.

As soon as you discover that a package is lost or damaged, contact Shopify Support to submit a claim. You need to provide the following information to file a claim:

• the order number
• the receiver's phone number
• a screenshot that displays messages from your customer confirming loss or damage of package
• for damage claims, include the following information:
  • a description of the damage
  • photos of the damaged package and products