Display important information on the checkout page for France

Note

This guide is relevant only to merchants selling in France.

On the checkout page, customers enter their shipping and payment information, and complete their purchase. Merchants who sell in France often display links to the following information on their checkout page:

• Legal notice, which displays information about your company (such as its name, address, and contact details)
• Terms of sale
• Refund policy
• Shipping policy
• Tax information, such as VAT

Tip

If you sell in France, but your default theme language isn't French, then consider installing the Translate & Adapt app to add French translations to your store for policies, pages, and more.

Learn more about the Translate & Adapt app.

Add policies to your checkout page

Your store's terms of service, refund policy, shipping policy, and legal notice can be stored directly in the Policies page of your Shopify admin. Saved policies are automatically linked in the footer of your checkout.

Learn more about adding store policies.

Steps:

1. From your Shopify admin, click Settings > Policies.
2. Enter text in each of the appropriate policy boxes that you want to display in your checkout. If the option is available in your default language, then click Create from template and customize the content to meet your needs:
   • Add your refund policy to the Written return and refund policy box.
   • Add your terms of service to the Terms of service box.
   • Add your shipping policy to the Shipping policy box.
   • Add your legal notice to the Contact information box.
3. Click Save.
4. Optional: If your default language is a language other than French, then provide a translation for your policy content for a more localized experience. Learn more about managing languages and the Translate & Adapt app.

Require a confirmation step during checkout

During checkout, you can require a confirmation step to give your customers a chance to review their order details. You can also add a custom message to confirm that your customer has read and agreed to your policies during the confirmation step.

Steps:

1. From your Shopify admin, click Settings > General.
2. In the Order processing section, select Require a confirmation step.
3. Click Save.
4. Navigate to Online store > Themes.
5. Beside your current theme name, click ... > Edit default theme content.
6. Click the Checkout & system tab.
7. In the search box, type review and press enter.
8. In the Checkout & system / Checkout review section, in the Review notice html text box, enter the following text, which includes links to each of the policies. Depending on which policies you added or want them to review, you can modify the message to meet your needs:

By completing your order, you agree to our {{ terms_of_service }}, {{ refund_policy }}, {{ shipping_policy }}, and have viewed our {{ contact_information }}.

1. Click Save.
2. Optional: If your default language is a language other than French, then provide a translation for your checkout text for a more localized experience. Learn more about managing languages and the Translate & Adapt app.

Add tax information to your checkout page

By default, the cost displayed to customers on the checkout order summary includes tax. Learn more about EU taxes.

If you want to display the exact amount of tax being paid in the checkout, then follow these steps:

1. From your Shopify admin, click Settings > Taxes and duties.
2. In the Regional settings section, click the region for France and ensure that you are set to collect tax in the required regions.
3. In the Global settings section, confirm that Include sales tax in product price and shipping rate is active.
4. Optional: If your default language is a language other than French, then provide a translation for your checkout text for a more localized experience. Learn more about managing languages and the Translate & Adapt app.

Tip

To customize the default message, go to Online Store > Themes, and then click ... > Edit default theme content for your published theme. In the search box, type vat and press enter. In the Vat label html field, edit the default text and click Save.