Order management with locations

You can fulfill your orders based on the location of your inventory. Your orders are organized to show where your inventory is located, and where you need to fulfill from.

When you have multiple locations, a location filter appears in the Shopify admin on pages and sections where it applies, such as the Orders page and the Inventory page. When you select a location in the filter, the page keeps your selection until you change it. The selected location for a page is stored in a browser cookie, so it isn’t maintained between devices or browsers.

Fulfilling orders for multiple locations

If a customer has placed and paid for an order of multiple products, and one or more of the products are stocked at different locations, then you can fulfill parts of the order separately based on the location of your inventory.

Steps:

Changing the fulfillment location

You can change the fulfillment location, if you would like to fulfill an order from a location that is different than the one assigned. Locations allows you to select a location that you would prefer to fulfill from in the order details.

If an item is stocked at only one of your locations, then you can't change the fulfillment location for an order.

Steps:

Refunding an order

Refunding an order results in the payment being sent back to the customer. When you refund an order, you have the option to restock the items and to send a notification email to the customer. Locations allows you to select the location that you wish to restock the item at.

Steps:

Ready to start selling with Shopify?

Try it free