Set up order processing and archiving

You can set up automatic or manual fulfillment for orders and order archiving from the checkout settings page in Shopify.

When you fulfill an order in Shopify, you begin the process of sending the order on its way to the customer. The customer receives an email telling them that their item has shipped, and the order's Fulfillment Status displays as Fulfilled on the Orders page.

Enabling different shipping and billing addresses

By default, during checkout, the customer's shipping address is used as the billing address field automatically, but the customer can enter a different billing address. You can change whether the billing address is filled automatically or left empty.


  1. From your Shopify admin, go to Settings > Checkout.
  2. In the Order processing section, uncheck Use the shipping address as the billing address by default.

Provide autocompletion in address fields

When your customers enter their shipping or billing addresses, they can be presented with address suggestions from Google Autocomplete. This feature lets your customers enter their address information faster and more accurately. These address suggestions come from Google, not from your customer's browser. If this feature is disabled or if your customers live in a country where this feature isn't supported yet, then your customers can check out as usual by entering their addresses manually.

This feature is available to all Shopify merchants and it is enabled by default. You can disable this feature from the Checkout Settings page by unselecting Automatically provide autocompletion on address fields.

This feature can auto complete addresses in many countries, but not all. New countries are added as support for their addresses becomes available. For example, this feature is available to your customers in Australia, Austria, Belgium, Brazil, Canada, Denmark, France, Germany, Hong Kong SAR, India, Italy, Japan, Luxembourg, the Netherlands, New Zealand, Spain, Switzerland, and the United States.

Subscriptions features in Shopify checkout

Subscription apps show subscription information to customers in the checkout. For example, when buying a subscription product, the order frequency is shown in the order summary.

During the Shipping step of the checkout, your customer is shown the shipping costs per delivery and the frequency of the subscription in the Shipping method section. If your customer is buying more than one subscription product, then the shipping cost, and frequency of their subscription is shown under each line item in the order.

During the Payment step of the checkout, your customer needs to confirm that they understand that they are purchasing a subscription. They can't complete their purchase without agreeing to this.

For more information about subscriptions, refer to Subscriptions.

Configure your order fulfillment settings

There are 3 different options for fulfilling orders:

Automatically fulfill orders

Automatic fulfillment is the most hands-off way to fulfill your orders, but it is only suitable for some types of product. You can use automatic payment capturing with automatic fulfillment when you don't have any products available for preorder, you're selling digital downloads, or you’re using a fulfillment service. Setting your orders to be fulfilled automatically doesn't apply to local pickup orders.

If you've already set up your order processing section, then this step is complete. Otherwise, follow the steps below to set up automatic order fulfillment for every order.


  1. Find the Order processing section.

  2. Under the heading After an order has been paid, select Automatically fulfill the order's line items. You can also select Notify customers of their shipment via email if you want an email to be sent when the order is automatically fulfilled.

  3. Click Save.

Every new order that comes into your store is now fulfilled automatically.

Post-purchase upselling features in Shopify checkout

Post-purchase upsell apps can prompt a customer to add more products to their initial order after they have completed payment. Customers can decline the offer without affecting their completed purchase. If they accept the offer, then the original order is edited to include the new product.

Post-purchase upsell offers don't appear in the following situations:

  • When accelerated payments method such as Shop Pay, Apple Pay, or Google Pay are used to pay for the order.
  • When alternative payment methods, including local payment methods and installment-based gateways, are used to pay for the order.
  • When the order includes subscription products.
  • When the order includes duties and multi-currency.

When upsell offers are presented to customers at checkout, the order fulfillment status is set to On hold temporarily. This means that you can't fulfill the order until the fulfillment hold is released.

Set up automatic order archiving

You can choose to have your orders automatically closed after they've been paid for and shipped.

If you want precise control over your orders or want to track your orders closely, then leave this box unchecked and manually archive orders.


  1. Scroll down to the Order processing area.

  2. Under After an order has been fulfilled and paid there is one option:

    • Automatically archive the order. This option automatically archives an order after it has been paid and fulfilled. Select this feature if you do not want to manually archive all orders after they have been fulfilled and paid.
  3. Click Save.

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