We're constantly trying to improve your support experience, and your feedback is extremely valuable to us.

Please take a moment to tell us about your experience today.
Sign up for future Help Center user research studies.

Set up order processing and archiving

You can set up automatic or manual fulfillment for orders and order archiving from the checkout settings page in Shopify.

When you fulfill an order in Shopify, you begin the process of sending the order on its way to the customer. The customer receives an email telling them that their item has shipped, and the order's Fulfillment Status displays as Fulfilled on the Orders page.

Default to different shipping and billing addresses

When a customer enters a shipping address, the same address is used as the billing address by default. Customers can choose to provide a different billing address. You can change the default in the Order processing section:

Use the shipping address as the billing address by default checkbox

To change the default, uncheck the box beside Use the shipping address as the billing address by default so that the shipping address is not automatically copied to the billing address.

Provide autocompletion on address fields

When your customers enter their shipping or billing addresses, they can be presented with address suggestions from Google Autocomplete. This feature lets your customers enter their address information faster and more accurately. These address suggestions come from Google, not from your customer's browser. If this feature is disabled or if your customers live in a country where this feature isn't supported yet, then your customers can check out as usual by entering their addresses manually.

A customer begins to enter their address and Google Autocomplete prompts them with their address information.

This feature is available to all Shopify merchants and it is enabled by default. You can disable this feature from the Checkout Settings page by unselecting Automatically provide autocompletion on address fields.

This feature can auto complete addresses in many countries, but not all. New countries are added as support for their addresses becomes available. For example, this feature is available to your customers in Australia, Austria, Belgium, Brazil, Canada, Denmark, France, Germany, Hong Kong SAR China, India, Italy, Japan, Luxumbourg, the Netherlands, New Zealand, Spain, Switzerland, and the United States.

Configure your order fulfillment settings

There are 3 different options for fulfilling orders:

Automatically fulfill orders

Automatic fulfillment is the most hands-off way to fulfill your orders, but it is only suitable for some types of product. You can use automatic payment capturing with automatic fulfillment when you don't have any products available for preorder, you're selling digital downloads, or you’re using a fulfillment service.

If you've already set up your order processing section, then this step is complete. Otherwise, follow the steps below to set up automatic order fulfillment for every order.


  1. Find the Order processing section.

  2. Under the heading After an order has been paid, select Automatically fulfill the order's line items. You can also select Notify customers of their shipment via email if you want an email to be sent when the order is automatically fulfilled:

Automatic fulfillment

  1. Click Save.

Every new order that comes into your store is now fulfilled automatically.

Set up automatic order archiving

You can choose to have your orders automatically closed after they've been paid for and shipped.

If you want precise control over your orders or want to track your orders closely, then leave this box unchecked and manually archive orders.


  1. Scroll down to the Order processing area.

  2. Under After an order has been fulfilled and paid there is one option:

    • Automatically archive the order. This option automatically archives an order after it has been paid and fulfilled. Select this feature if you do not want to manually archive all orders after they have been fulfilled and paid.
  3. Click Save.

Ready to start selling with Shopify?

Try it free