Canceling, archiving and deleting orders
You can cancel, archive, and delete orders. Canceling an order means that you're stopping an order that's in process. Archiving an order means that you are flagging an order that is done so that you can filter it from your open orders list. Deleting an order means that you are removing it from your Shopify admin.
Cancel an order
If an order is fraudulent, a customer requests a cancellation, or an item was ordered and isn't available, then you might need to cancel an order.
You can only cancel orders in the following situations:
- You haven't collected a payment for the order.
- You've collected a payment for the order, but no items have been fulfilled.
If you cancel an order that's fulfilled, then you need to cancel any fulfillments manually. Canceling a fulfillment in Shopify doesn't stop a fulfillment that's in progress.
If you've collected payment for the order, then a full refund is issued when the order is canceled. You can't issue a partial refund with an order cancellation.
After you cancel an order, the details about what items are restocked and refunded is stored in the order's Timeline.
When you cancel an order, the payment status changes to either Refunded or Voided. If a payment hasn't been captured, then the payment status is Voided. If the payment has been captured, then the payment status is Refunded. If you partially refund an order with a captured payment, then the status is Partially refunded.
Steps:
From your Shopify admin, go to Orders.
Click the order that you want to cancel.
Click More actions > Cancel order.
If payment was captured, then the details about the refund are displayed.
If you don't want the refunded items to be restocked in your inventory, then uncheck Restock items.
Select the reason for cancellation from the drop-down menu.
If you don't want to notify your customer of the cancellation, then uncheck Send a notification to the customer.
Click Cancel order.
Archive a fulfilled order
When you fulfill an order, you can archive it to remove it from the list of open orders. Archiving lets you keep track of open orders that have not yet been completed, and to make sure that you have an accurate count of open orders in Shopify. Archiving an order is not the same as canceling an order. When you archive an order, you don't delete it. You remove it from the open orders list.
To see a complete list of your archived orders, you can apply a filter to your orders list.
You can enable Automatically archive the order in the Order Processing section of the Checkout settings in your Shopify admin if you want all orders to be automatically archived.
Steps:
From your Shopify admin, go to Orders.
From the Orders page, click the number of the order that you want to archive.
Click More actions, and then click Archive orders.
From the Shopify app, tap Orders.
Tap the order that you want archive.
Tap ....
Tap Archive order.
From the Shopify app, tap Orders.
Tap the order that you want archive.
Tap ⋮.
Tap Archive order.
Your order is now displayed as archived.
You can also perform a bulk action to archive or unarchive multiple orders.
Delete an order
Deleted orders are removed from your Shopify admin and are no longer tracked in reports. Only the following types of order can be deleted:
- orders that were paid with a manual payment method
- orders that started as a draft and were then marked as paid
- orders that were imported through the Shopify API
- test orders
Steps:
From your Shopify admin, go to Orders.
Click an archived or canceled order.
Click Delete this order at the bottom of the page.