Upgrading to Managed Markets

If you meet the requirements, then you can upgrade to Managed Markets directly from your Shopify admin. Managed Markets makes multiple changes to your store, so you should review the changes before you upgrade to Managed Markets.

After your store is reviewed for Managed Markets, you receive an email and a notification on the International page of your Shopify admin.

Before you upgrade to Managed Markets

Before you upgrade to Managed Markets, make sure that you understand the following changes that Managed Markets will make to your online store when your store is reviewed:

Managed Markets changes to your store

Settings	Changes
Store	Your payment gateway switches to the Managed Markets payment gateway for international orders. Your product catalog is automatically classified with Harmonized System (HS) codes and adjusted for restrictions by country. Your product prices are increased by a specific percentage to include the currency conversion fee.
Checkout	Local payment methods are added to your checkout. Duties are calculated and collected at checkout. Customer's phone number is collected at checkout for Managed Markets orders. DHL and UPS shipping with prepaid duties is used at checkout. Disclaimer is added to checkout that states Global-e is the merchant of record for the transaction on international orders.
International	International are created for international markets where you currently sell. Incompatible countries are removed from International. Incompatible currencies switch to USD.
Online store	136 currencies are accepted in your online store. Automatic domain redirection is activated to give international buyers the best storefront experience. All your international orders are checked for fraud.
Payments	You receive payouts in USD. Transaction data is available on the 1st, 8th, 15th, and 22nd day of the month. Unfulfilled orders aren't included in payouts. Managed Markets shipping labels have a new transaction type in payouts. Managed Markets becomes your merchant of record for all international orders.

Upgrade to Managed Markets

You can upgrade to Managed Markets directly from the International page in your Shopify admin. Your store review might take up to five business days.

Steps:

1. From your Shopify admin, go to Settings > International.
2. Click Upgrade to Managed Markets.
3. Optional: In the Managed Markets shipping rates section, you can do the following:
   • To download a CSV file with Managed Markets shipping rates, click Download rate table.
   • To calculate Managed Markets shipping rates, click Explore more rates.
4. In the What happens next section, click Manage, and then choose to upgrade to Managed Markets manually or automatically after your store is reviewed:
   • To upgrade to Managed Markets automatically, select Automatic, and then click Close.
   • To upgrade to Managed Markets manually yourself, select Manual, and then click Close.
5. Select I accept the Terms of Service.
6. Click Submit.

A complete review of the products in your store might take up to 48 to 72 hours. After the review of your store is complete, a list of the products in your store that might be restricted for sale on Managed Markets displays in your Shopify admin, in addition to an estimation of how many of your past international orders consisted of restricted products. To review the details of these products, go to Settings > International, and then click View.

If you chose to upgrade to Managed Markets manually, then after your store is reviewed you can upgrade by going to Settings > International, and then clicking Turn on. After you upgrade to Managed Markets, you can set up your Managed Markets and store settings.

Turning off Managed Markets

If you no longer want to use Managed Markets for your international orders, then you can turn off Managed Markets in your store.

Considerations for turning off Managed Markets

Before you turn off Managed Markets, review the following considerations:

• Your final payout can be held up to 90 days to account for potential refunds or chargebacks.
• Orders created prior to turning off Managed Markets still need to be fulfilled through Managed Markets. Orders placed afterward can use other fulfillment methods.
• Cancel any pickup schedules that you set up for Managed Markets orders.
• Only store owners can turn off Managed Markets.

Changes to your store

Review the following changes to your store after you turn off Managed Markets:

• Collection of duties and taxes are deactivated in your store.
• Local payments methods available through Managed Markets are removed from your store.
• Product, country, and currency restrictions managed by Managed Markets are lifted. You're responsible to keep track and comply with restrictions and regulations yourself.
• Your customers continue to place orders in their local currency in all your current markets.
• DHL eCommerce shipping rates are removed from your checkout and the label cost of DHL Express and UPS is changed. Review and update your shipping rates and your markets.

Turn off Managed Markets

You can turn off Managed Markets in your store.

Steps:

1. From your Shopify admin, go to Settings > International.
2. Click Preferences.
3. In the Managed Markets section, click Turn off Managed Markets.
4. Select the reasons why you want to turn off Managed Markets, and then click Next.
5. Review the changes to your store that happen after you turn off Managed Markets.
6. Click Turn off Managed Markets.

You can upgrade to Managed Markets again from Settings > International > Preferences.