Setting up and activating Shopify Markets Pro

After your Markets Pro application is approved, you receive an email and a notification in the Markets page, and then you can activate Markets Pro in your Shopify admin.

Before you activate Markets Pro, make sure that you understand the changes that Markets Pro will make to your online store. Review any shipping pages or policies on your store and make any necessary updates.

If you're selling to customers in the European Union or the United Kingdom, then you also need to ensure GDPR compliance with opt-in cookie tracking in your online store.

Before you activate Markets Pro

Before you activate Markets Pro in your Shopify admin, review the following changes that are made to your store.

Markets Pro changes to your store
Settings Changes
Store
  • Your payment gateway switches to the Markets Pro payment gateway for international orders.
  • Your product catalog is automatically classified with HS codes and adjusted for restrictions by country.
  • Your product prices are increased by a specific percentage to include the currency conversion fee.
  • Checkout
  • Local payment methods are added to your checkout.
  • Duties are calculated and collected at checkout.
  • Customer's phone number is collected at checkout for Markets Pro orders.
  • Tax inclusive pricing is set for countries where this is standard.
  • DHL Express with duties prepaid shipping is used at checkout.
  • Disclaimer is added to checkout that states Global-e is the merchant of record for the transaction on international orders.
  • Markets
  • Markets are created for international markets where you currently sell.
  • Unsupported countries are removed from Markets.
  • Unsupported currencies switch to USD.
  • Online store
  • 136 currencies accepted in your online store.
  • Geolocation app is automatically installed to your online store, so your customers can shop in their local experience.
  • A domain redirect is activated to optimize SEO.
  • All your international orders are fraud checked.
  • Payments
  • You receive payouts in USD.
  • Markets Pro shipping labels have a new transaction type in payouts.
  • Markets Pro becomes your merchant of record for all international orders.
  • Step 1: Updating your store's shipping page and policies

    Consider updating your store's shipping page and policies, so that your customers know how international shipping works on your online store.

    You can add the following information to the relevant pages or policies of your online store:

    • a list of countries where you ship products to
    • a notice informing your customers that duties and taxes are calculated at checkout, and that they don't have to pay them upon delivery
    • a notice informing your customers that DHL Express shipping service is used to ship and deliver products
    • an indication that customers can use their own local currency and a local payment method to pay for your products

    Markets Pro and Global-e are GDPR compliant with the information that's displayed at your checkout. Your customers agree to Global-e's privacy policy when they place an order at your checkout.

    However, you're responsible for the data that you have access to when your customers purchase from your online store. If you're selling to customers in European Union and the United Kingdom, then you need to ensure GDPR compliance with opt-in cookie tracking.

    You can choose from multiple third-party apps that provide opt-in cookie tracking in the Shopify app store.

    Step 3: Activate Markets Pro

    After your Markets Pro application is approved, you can activate Markets Pro in your Shopify admin.

    Steps:

    1. From your Shopify admin, go to Settings > Markets.
    2. Click Activate now.
    3. In the Changes you'll notice with Markets Pro section, review the changes, and then click Accept.
    4. In the Changes to currencies and payments section, review the changes, and then click Accept.
    5. In the Changes to your markets section, review the changes, and then click Accept.
    6. In the Changes to customer shipping rates for secondary markets section, decide what you want to do with your shipping rates:
      • To accept the suggested customer shipping rates, click Accept suggested customer rate.
      • To set your own rates, do the following:
        1. Click download the rate table.
        2. Click Download.
        3. Click Set rates later.
    7. In the Changes to fulfillment for secondary markets section, click Activate Markets Pro.

    Deactivating Markets Pro

    Activating Markets Pro affects all your markets. You can't activate or deactivate Markets Pro for specific markets.

    If you no longer want to use Markets Pro for all your international orders, then you need to write an email to markets-pro@shopify.com and request to deactivate Markets Pro on your store.

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