Shipping with Shopify Markets Pro

To fulfill and ship your international orders with Markets Pro, you can use one of the following options:

  • Buy and print shipping labels directly in your Shopify admin.
  • Fulfill and ship orders using your third-party fulfillment partner.
  • Integrate your warehouse with Global-e’s shipping API.

You can buy only DHL Express shipping labels and your shipments need to meet multiple shipping requirements.

Shipping requirements

When shipping with Markets Pro, your shipments need to meet package and value requirements. Some requirements might vary by destination country. Some products and product categories are prohibited or restricted on Markets Pro.

Package requirements

Review the following maximum package values:

  • maximum piece weight is 150 lb
  • maximum piece dimensions are 47.24 inches in length, 47.24 inches in width, and 47.24 inches in height
  • maximum pallet weight is 660 lb
  • maximum pallet dimensions are 48 inches in length, 48 inches in width, and 63 inches in height

If your piece or pallet exceeds the maximum weight or dimensions, then a fixed surcharge is applied.

Value restrictions

Value restrictions for specific product categories can vary per destination country.

If you ship jewelry or watches that exceed 5,000 EUR value, then you need to prepare a business case, and get an approval from DHL.

Download your personalized shipping rates

You can download a CSV file with your personalized shipping rates. You can use these shipping rates as a reference to update the shipping rates that you display at your checkout.

Steps:

  1. From your Shopify admin, go to Settings > Markets.
  2. In the Other markets section, click Preferences.
  3. In the CUSTOMER RATES section, click download your personalized shipping rate table.
  4. Click Download.

Scheduling shipment pickups

You can choose your shipment pickup option during the Markets Pro application. Review the following table to learn more about shipment pickup options:

Markets Pro shipment pickup options
Pickup option Description
Recurring pickup Choose your preferred shipment pickup day and time window. For example, you can set your pickup window to Mondays and Fridays at 3:00 - 5:00 pm. Recurring pickups begin 48 hours after you receive your first Markets Pro order.
On-demand pickup Schedule a shipment pickup through the DHL website manually at your preferred time and date after you purchase a DHL Express shipping label.

If you want to adjust your pickup information, then you need to contact Shopify Support.

Schedule an on-demand shipment pickup

  1. Go to the DHL Express website.
  2. Click Schedule a Pickup.
  3. In the Do you need to create a shipping label section, click No.
  4. Click You'll need either a DHL Waybill Number or a DHL account number to schedule a pickup top open a drop-down menu, and then select I have a DHL Waybill Number.
  5. In the Waybill Number field, enter the waybill number. You can find the waybill number, such as 1159527530, on your shipping label under the barcode.
  6. In the Phone field, enter your phone number.
  7. Click Next.
  8. Enter your pickup address and your contact details, and then click Next.
  9. Enter the weight and the dimensions of your package, and then click Update.
  10. Choose a pickup date and time, and then click Schedule Pickup.

Fulfilling orders directly in your Shopify admin

You can fulfill your Markets Pro orders directly in your Shopify admin by buying DHL Express shipping labels individually or in bulk.

Considerations for buying shipping labels in Shopify admin

Before you buy DHL Express shipping labels for your international orders in your Shopify admin, review the following considerations:

  • You can't add shipping insurance to Markets Pro shipping labels.
  • Carrier packages aren't supported with Markets Pro. You need to use custom packages in your Shopify admin.
  • You can buy only DHL Express shipping labels.
  • To keep duties calculations accurate, you can't edit the shipping country for prepaid duties orders and for orders that ship to Canada, United States, or Brazil. You also can't edit the shipping province or state.
  • The maximum an international shipment's declared value can be is 5,000 USD.

Buy and print shipping labels individually

  1. From your Shopify admin, go to Orders.

  2. Click an order that contains unfulfilled items.

  3. In the Unfulfilled section, click Create shipping label.

  4. In the ITEMS section, confirm the number of items that you want to include in this fulfillment. If you want to ship the customer's order using more than one fulfillment, then change the quantity of each item that you don't want to ship in this fulfillment. You can buy an additional shipping label for each fulfillment that's required to complete the entire order.

  5. Review the customs declaration form and add any missing information:

    1. In the ITEMS section, click Edit customs information.
    2. Verify your product information such as weight, quantity, value, and description.
    3. Click Save.
  6. In the Package section, select an existing package or create a new package:

    • To use an existing package, select a package from the Package drop-down menu.
    • To create a new package, follow these steps:
      1. In the Package section, click Add package.
      2. In the Add package dialog, enter the information about your new package.
      3. Click Add package.
  7. In the Total weight (with package) field, enter the total weight of your shipment.

  8. In the Shipping date field, select a shipping date. If you want to automatically send shipment details to your customers on that date, then select Send shipping information to customers.

  9. Review your shipping details in the Summary section, and then click Buy shipping label.

  10. Choose whether to collate your shipping labels with any customs forms or packing slips, and then select your printing paper format.

  11. Print your shipping labels and documents.

Buy and print shipping labels in bulk

  1. From your Shopify admin, go to Orders.

  2. Optional: To view only the orders that need to be fulfilled, click the Unfulfilled tab.

  3. Select the checkbox next to each order that you want to create a shipping label for.

  4. Click Create shipping labels. If you fulfill from multiple locations, select the appropriate location, and then click Continue.

  5. Optional: To apply a preset to your shipping labels, do the following:

    1. Select the orders.
    2. Click X orders selected.
    3. Click the preset.
  6. Review customs declaration form and add any missing information:

    1. Click the Items field for an order.
    2. Click Edit customs declaration.
    3. For each product, verify product weight, quantity, value, and description.
    4. Optional: Select Save shipping info to product details.
    5. Under Update customs declaration form, select an option to update multiple orders, or only this order.
    6. Click Save.
  7. On the Create shipping labels page, make any edits to your labels.

  8. Click Review and buy.

  9. Optional: Change the shipping date.

  10. Optional: Change whether an order fulfillment email is sent to your customers.

  11. Click Buy shipping labels.

  12. Choose whether you want to collate your shipping labels with customs forms, and packing slips, and then select your printing paper format.

  13. Print your shipping labels and documents.

Fulfilling orders using third-party fulfillment partners

If you fulfill and ship your orders using a third-party fulfillment partner, then you need to inform your third-party fulfillment partner about any upcoming changes to fulfilling your international orders. You also need to let your fulfillment partner know that they need to update the Organization in the Label Request field to your store.

You can use and select only one of the following fulfillment partners during the Markets Pro application, and fulfill your Markets Pro orders through them:

  • Advanced Distribution Services
  • Bergen logistics
  • Deposco
  • Flurry
  • Idrive-logistics
  • Masonhub
  • PBD
  • Performance team partner
  • PFS Web
  • PLG
  • Pixior
  • Quiet logistics
  • Radial
  • Ryder
  • Saddle Creek
  • Sauceda
  • Softeon
  • Vai (ERP OMS cloud based)

If your fulfillment partner isn't on the list, then you can write an email to markets-pro@shopify.com and nominate them. New fulfillment partners are continuously being added to Markets Pro.

Automating your order fulfillment using Global-e’s shipping API

You can build your own fulfillment integration using Global-e’s shipping API. For more information, refer to the following PDF documents:

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