Shipping with Shopify Markets Pro
To ship your international orders with Markets Pro, your shipments need to meet multiple shipping requirements. You can buy only DHL shipping labels and choose from three DHL shipping services.
For more information about order fulfillment, refer to Fulfilling and managing Shopify Markets Pro orders.
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Shipping services
You can choose from three DHL shipping services when shipping your Markets Pro orders:
- DHL eCommerce Parcel International Direct
- DHL eCommerce Parcel International Standard
- DHL Express Worldwide
| Shipping service | Description |
|---|---|
| DHL eCommerce Parcel International Direct |
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| DHL eCommerce Parcel International Standard |
|
| DHL Express Worldwide |
|
Shipping requirements and considerations
When shipping with Markets Pro, your shipments need to meet package and value requirements. Some requirements might vary by destination country. Some products and product categories are prohibited or restricted on Markets Pro.
The following considerations apply when shipping with Markets Pro:
- You can purchase only DHL shipping labels and fulfill your international orders using one of the Markets Pro fulfillment options.
- You can ship to PO boxes only using DHL eCommerce shipping services. DHL Express shipping service doesn't support PO boxes for origin or destination addresses with Markets Pro.
- Markets pro isn't compatible with UPS accounts that are connected to your Shopify admin.
- When you print DHL eCommerce shipping labels, they're printed as USPS labels, because you need to drop-off your shipment at a USPS drop-off location. USPS transfers your shipment to DHL. Alternatively, if USPS already picks up shipments from your shipping location, then these packages can be picked up by USPS along with your other deliveries.
- Markets Pro doesn't support products that are fulfilled from app locations or custom fulfillment locations. These locations are commonly used by dropshipping or print-on-demand apps. Products from apps that aren't compatible with Markets Pro can still be sold domestically.
- The products that you're shipping need to be publicly accessible on your storefront. Sometimes carriers need to view your product on your storefront to clear customs. For example, a password protected store or recently deleted products can render the carrier's access to your products and block the customs clearance process.
Package requirements
Review the following maximum package values:
| Shipping service | Dimensions | Weight |
|---|---|---|
| DHL eCommerce Parcel International Direct | Maximum piece dimensions are 42 inches in length (79 inches to Canada) and size (length + girth) is 79 inches (118 inches to Canada). | Maximum piece weight is 44 lbs (66 lbs to Canada). |
| DHL eCommerce Parcel International Standard | Maximum piece dimensions are 47 inches in length, 24 inches in width, and 24 inches in height. | Maximum piece weight is 44 lbs (66 lbs to Canada). |
| DHL Express Worldwide |
|
|
You can pay an overweight piece, oversize piece, or non-stackable pallet surcharge to override these maximum package values. The maximum pallet weight of 660 lbs can't be overridden.
Single line items can only have one shipping label. Single line items that ship in multiple packages aren't supported.
Value restrictions
Review the following order value restrictions:
| Shipping service | Value restrictions |
|---|---|
| DHL eCommerce Parcel International Direct | Maximum order value is 1,000 USD with the following exceptions:
|
| DHL eCommerce Parcel International Standard | Maximum order value is 1,000 USD with the following exceptions:
|
| DHL Express Worldwide | Maximum order value is 25,000 USD, but value restrictions for specific product categories can vary per destination country. |
Product categories, such as jewelry or watches, can't exceed 5,000 USD value per individual item. For example, if you're selling jewelry, then you can still buy a shipping label up to 25,000 USD value, but you need to make sure that individual jewelry items don't exceed 5,000 USD value.
Additional shipping fees
In some cases you might have to pay additional shipping fees. Review the following table to learn more about additional shipping fees:
| Fee type | Service fee | Description |
|---|---|---|
| Remote area surcharge | 7 USD | If you ship from or to a remote area, then you might have to pay a remote area surcharge. Remote area surcharge applies only to the DHL Express service. |
| Multi-line invoice fee | 5 USD | If you ship products from five or more different product origins or ship products with five or more different HS codes. |
| Duty Tax Paid fee | 3 USD | DHL pays duties and taxes to local governments on behalf of you or your customer. DHL charges a fee for this service. |
| Fuel surcharge | Varies | Fuel surcharge depends on the current fuel costs.
|
| Overweight piece surcharge |
| A fixed surcharge is applied to every piece, including a pallet, that exceeds 150 lbs. For overweight pieces, additional handling is required and you need to schedule a shipment pickup. |
| Oversize piece surcharge |
| A fixed surcharge is applied to every piece, including a pallet, with a single dimension that exceeds 48 inches. For oversized pieces, additional handling is required and you need to schedule an on-demand shipment pickup. |
| Non-stackable pallet surcharge | Varies | A fixed surcharge is applied to every pallet that can't be stacked, either on request by the shipper, or because of its shape, content, or packaging material. For non-stackable pallets, additional handling is required and you need to schedule an on-demand shipment pickup. |
Getting your products to DHL
Depending on the shipping service that you use, the method of how you drop-off your shipment can be different:
- If you use DHL eCommerce Parcel International Direct or DHL eCommerce Parcel International Standard shipping service, then you need to drop-off your shipment at a USPS drop-off location or have USPS pick up the shipment. USPS transfers your shipment to DHL.
- If you use DHL Express WorldWide shipping service, then you can drop off your products at a DHL drop-off location or schedule a pickup. If you want to set up a recurring pickup day and time window for your shipments, then you need to contact Shopify Support. For example, you can set your pickup window to Mondays and Fridays at 3:00 pm - 5:00 pm.
Schedule a DHL Express shipment pickup
- Go to the DHL Express website.
- Click Schedule a Pickup.
- In the Do you need to create a shipping label section, click No.
- Click You'll need either a DHL Waybill Number or a DHL account number to schedule a pickup top open a drop-down menu, and then select I have a DHL Waybill Number.
- In the Waybill Number field, enter the waybill number. You can find the waybill number, such as
1159527530, on your shipping label under the barcode. - In the Phone field, enter your phone number.
- Click Next.
- Enter your pickup address and your contact details, and then click Next.
- Enter the weight and the dimensions of your package, and then click Update.
- Choose a pickup date and time, and then click Schedule Pickup.
Shipping insurance
DHL offers coverage for lost and damaged Markets Pro shipments:
- For DHL Express, the amount that is covered is the lower of either the current market value or 30 USD per kilogram. The current market value is determined by the proof of value that you provide.
- For DHL eCommerce, 100 USD of insurance is included to each shipment.
Submitting a claim
If your shipment is lost or damaged, then contact Shopify Support to submit a claim.
As soon as you discover that a package is lost or damaged, submit a claim. DHL needs to receive notice of a claim within 30 days after package pickup.
Include the following information in your email:
- your
.myshopify.comaddress - the order number
- description of the damage
- the receiver's phone number
Shipping label price adjustments for Markets Pro orders
A shipping label price adjustment occurs when your package's weight or dimensions don't match the ones you enter during the label purchase. For example, if your package is heavier or bigger than you indicated during the label purchase, then a price adjustment might apply. After you ship your order, the correct shipping label price is verified by the shipping carrier. If your carrier determines that your shipment needs a price adjustment, then the adjustment displays in the order timeline. You receive a charge on your next payout. Your package might still be delivered when there is an adjustment.
All taxes, VAT, and IOSS (Import One Stop Shop) numbers are applied automatically for Markets Pro orders.
Price adjustments are a standard industry practice and most shipping carriers follow this standard. To avoid price adjustments, verify that you enter the correct information when you purchase a shipping label. Due to shipping carrier processing times, it's not uncommon for there to be a delay between when you purchase the shipping label and when you receive the charge or credit for a price adjustment.
The following examples are possible reasons for price adjustments:
- The package weight specified on the label doesn't match the actual weight of shipment.
- The package dimensions specified on the label don't match the actual dimensions of shipment.
- A flat rate label is used with a weight-based rate box, or a weight-based rate label is used with a flat rate box.
If you have questions about shipping label price adjustments, then contact Shopify Support.