Shipping with Shopify Markets Pro

To ship your international orders with Markets Pro, your shipments need to meet multiple shipping requirements. You can buy only DHL shipping labels and choose from three DHL shipping services.

For more information about order fulfillment, refer to Fulfilling and managing Shopify Markets Pro orders.

Shipping services

You can choose from three DHL shipping services when shipping your Markets Pro orders:

  • DHL eCommerce Parcel International Direct
  • DHL eCommerce Parcel International Standard
  • DHL Express Worldwide
Markets Pro shipping services
Shipping serviceDescription
DHL eCommerce Parcel International Direct
  • Transit time is from 3 to 10 business days.
  • Ships to 35 countries and supports prepaid delivery duties and taxes. Countries include Australia, Canada, the European Union, Hong Kong, Israel, New Zealand, Singapore, South Korea, and the United Kingdom.
  • Includes shipping insurance up to 100 USD.
  • Can ship to PO boxes.
  • Includes tracking and delivery information.
  • Includes brokerage fee.
  • You need to drop-off your shipment at a USPS drop-off location or have it picked up by USPS. USPS transfers your shipment to DHL.
  • DHL eCommerce Parcel International Standard
  • Transit time is from 4 to 8 business days.
  • Ships to 220 countries, but doesn't support prepaid delivery duties and taxes.
  • Includes shipping insurance up to 100 USD.
  • Can ship to PO boxes.
  • Includes tracking and delivery information.
  • Includes brokerage fee.
  • You need to drop-off your shipment at a USPS drop-off location or have it picked up by USPS. USPS transfers your shipment to DHL.
  • DHL Express Worldwide
  • Transit time is from 1 to 3 business days.
  • Ships to 220 countries and supports prepaid delivery duties and taxes.
  • Includes shipping insurance for either the current market value or 30 USD per kilogram.
  • Includes tracking and delivery information.
  • Includes brokerage fee.
  • You can drop-off your shipment at a DHL drop-off location or schedule pickup from DHL.
  • Shipping requirements and considerations

    When shipping with Markets Pro, your shipments need to meet package and value requirements. Some requirements might vary by destination country. Some products and product categories are prohibited or restricted on Markets Pro.

    The following considerations apply when shipping with Markets Pro:

    • You can purchase only DHL shipping labels and fulfill your international orders using one of the Markets Pro fulfillment options.
    • You can ship to PO boxes only using DHL eCommerce shipping services. DHL Express shipping service doesn't support PO boxes for origin or destination addresses with Markets Pro.
    • Markets pro isn't compatible with UPS accounts that are connected to your Shopify admin.
    • When you print DHL eCommerce shipping labels, they're printed as USPS labels, because you need to drop-off your shipment at a USPS drop-off location. USPS transfers your shipment to DHL. Alternatively, if USPS already picks up shipments from your shipping location, then these packages can be picked up by USPS along with your other deliveries.
    • Markets Pro doesn't support products that are fulfilled from app locations or custom fulfillment locations. These locations are commonly used by dropshipping or print-on-demand apps. Products from apps that aren't compatible with Markets Pro can still be sold domestically.
    • The products that you're shipping need to be publicly accessible on your storefront. Sometimes carriers need to view your product on your storefront to clear customs. For example, a password protected store or recently deleted products can render the carrier's access to your products and block the customs clearance process.

    Package requirements

    Review the following maximum package values:

    DHL package requirements
    Shipping serviceDimensionsWeight
    DHL eCommerce Parcel International DirectMaximum piece dimensions are 42 inches in length (79 inches to Canada) and size (length + girth) is 79 inches (118 inches to Canada).Maximum piece weight is 44 lbs (66 lbs to Canada).
    DHL eCommerce Parcel International StandardMaximum piece dimensions are 47 inches in length, 24 inches in width, and 24 inches in height.Maximum piece weight is 44 lbs (66 lbs to Canada).
    DHL Express Worldwide
  • Maximum piece dimensions are 48 inches in length, 48 inches in width, and 48 inches in height.
  • Maximum pallet dimensions are 48 inches in length, 48 inches in width, and 63 inches in height.
  • Maximum piece weight is 150 lbs.
  • Maximum pallet weight is 660 lbs.
  • You can pay an overweight piece, oversize piece, or non-stackable pallet surcharge to override these maximum package values. The maximum pallet weight of 660 lbs can't be overridden.

    Single line items can only have one shipping label. Single line items that ship in multiple packages aren't supported.

    Value restrictions

    Review the following order value restrictions:

    DHL value restrictions
    Shipping serviceValue restrictions
    DHL eCommerce Parcel International DirectMaximum order value is 1,000 USD with the following exceptions:
  • Australia: 1,000 AUD
  • Canada: 3,300 CAD
  • Germany: 1,000 EUR
  • New Zealand: 1,000 NZD
  • United Kingdom: 2500 GBP
  • DHL eCommerce Parcel International StandardMaximum order value is 1,000 USD with the following exceptions:
  • Australia: 2,000 AUD
  • Canada: 2,500 CAD
  • China: 1,000 CNY
  • Germany: 1,000 EUR
  • New Zealand: 1,000 NZD
  • United Kingdom: 900 GBP
  • DHL Express WorldwideMaximum order value is 25,000 USD, but value restrictions for specific product categories can vary per destination country.

    Product categories, such as jewelry or watches, can't exceed 5,000 USD value per individual item. For example, if you're selling jewelry, then you can still buy a shipping label up to 25,000 USD value, but you need to make sure that individual jewelry items don't exceed 5,000 USD value.

    Additional shipping fees

    In some cases you might have to pay additional shipping fees. Review the following table to learn more about additional shipping fees:

    Additional shipping fees
    Fee typeService feeDescription
    Remote area surcharge7 USDIf you ship from or to a remote area, then you might have to pay a remote area surcharge. Remote area surcharge applies only to the DHL Express service.
    Multi-line invoice fee5 USDIf you ship products from five or more different product origins or ship products with five or more different HS codes.
    Duty Tax Paid fee3 USDDHL pays duties and taxes to local governments on behalf of you or your customer. DHL charges a fee for this service.
    Fuel surchargeVariesFuel surcharge depends on the current fuel costs.
  • DHL Express fuel surcharges
  • DHL eCommerce fuel surcharges
  • Overweight piece surcharge
  • DHL Express: 36-38 USD
  • DHL eCommerce: 15.50 USD
  • A fixed surcharge is applied to every piece, including a pallet, that exceeds 150 lbs. For overweight pieces, additional handling is required and you need to schedule a shipment pickup.
    Oversize piece surcharge
  • DHL Express: 36-38 USD
  • DHL eCommerce: 15.50 USD
  • A fixed surcharge is applied to every piece, including a pallet, with a single dimension that exceeds 48 inches. For oversized pieces, additional handling is required and you need to schedule an on-demand shipment pickup.
    Non-stackable pallet surchargeVariesA fixed surcharge is applied to every pallet that can't be stacked, either on request by the shipper, or because of its shape, content, or packaging material. For non-stackable pallets, additional handling is required and you need to schedule an on-demand shipment pickup.

    Getting your products to DHL

    Depending on the shipping service that you use, the method of how you drop-off your shipment can be different:

    • If you use DHL eCommerce Parcel International Direct or DHL eCommerce Parcel International Standard shipping service, then you need to drop-off your shipment at a USPS drop-off location or have USPS pick up the shipment. USPS transfers your shipment to DHL.
    • If you use DHL Express WorldWide shipping service, then you can drop off your products at a DHL drop-off location or schedule a pickup. If you want to set up a recurring pickup day and time window for your shipments, then you need to contact Shopify Support. For example, you can set your pickup window to Mondays and Fridays at 3:00 pm - 5:00 pm.

    Schedule a DHL Express shipment pickup

    1. Go to the DHL Express website.
    2. Click Schedule a Pickup.
    3. In the Do you need to create a shipping label section, click No.
    4. Click You'll need either a DHL Waybill Number or a DHL account number to schedule a pickup top open a drop-down menu, and then select I have a DHL Waybill Number.
    5. In the Waybill Number field, enter the waybill number. You can find the waybill number, such as 1159527530, on your shipping label under the barcode.
    6. In the Phone field, enter your phone number.
    7. Click Next.
    8. Enter your pickup address and your contact details, and then click Next.
    9. Enter the weight and the dimensions of your package, and then click Update.
    10. Choose a pickup date and time, and then click Schedule Pickup.

    Shipping insurance

    DHL offers coverage for lost and damaged Markets Pro shipments:

    • For DHL Express, the amount that is covered is the lower of either the current market value or 30 USD per kilogram. The current market value is determined by the proof of value that you provide.
    • For DHL eCommerce, 100 USD of insurance is included to each shipment.

    Submitting a claim

    If your shipment is lost or damaged, then contact Shopify Support to submit a claim.

    As soon as you discover that a package is lost or damaged, submit a claim. DHL needs to receive notice of a claim within 30 days after package pickup.

    Include the following information in your email:

    • your .myshopify.com address
    • the order number
    • description of the damage
    • the receiver's phone number

    Shipping label price adjustments for Markets Pro orders

    A shipping label price adjustment occurs when your package's weight or dimensions don't match the ones you enter during the label purchase. For example, if your package is heavier or bigger than you indicated during the label purchase, then a price adjustment might apply. After you ship your order, the correct shipping label price is verified by the shipping carrier. If your carrier determines that your shipment needs a price adjustment, then the adjustment displays in the order timeline. You receive a charge on your next payout. Your package might still be delivered when there is an adjustment.

    All taxes, VAT, and IOSS (Import One Stop Shop) numbers are applied automatically for Markets Pro orders.

    Price adjustments are a standard industry practice and most shipping carriers follow this standard. To avoid price adjustments, verify that you enter the correct information when you purchase a shipping label. Due to shipping carrier processing times, it's not uncommon for there to be a delay between when you purchase the shipping label and when you receive the charge or credit for a price adjustment.

    The following examples are possible reasons for price adjustments:

    • The package weight specified on the label doesn't match the actual weight of shipment.
    • The package dimensions specified on the label don't match the actual dimensions of shipment.
    • A flat rate label is used with a weight-based rate box, or a weight-based rate label is used with a flat rate box.

    If you have questions about shipping label price adjustments, then contact Shopify Support.

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