Currency conversions and exchange rates

Currency conversion occurs at the time of a transaction, such as when you capture a payment, you issue a refund, or when there is a chargeback. The foreign exchange rate used is always the rate at the time of the transaction.

You can see the breakdown of a transaction in an order's timeline.

You can view a breakdown of how each product price is calculated for each market.

Currency definitions and conversions

Your store has three types of currencies:

  • Store currency - The currency of your Shopify admin. This is the currency that you use to set prices for your products and product variants in your Primary market, and it's the currency that appears in your reports.
  • Local currency (also referred to as the customer or presentment currency) - The currency that the customer sees in your store and the currency that the customer uses when they pay for their orders at checkout.
  • Payout currency - The currency that Shopify uses when depositing money in your bank account.

Currency conversion risks

Currency rates are always fluctuating. Whenever there is a time delay in processing payments or refunds, there is a possibility that you might lose or gain money because of currency conversions.

You can lose or gain money in the following situations:

Automatic exchange rate conversions

When you sell in markets with multi-currency, your online store prices are converted to your customer's currency. The prices in your store change automatically with market exchange rates.

Your prices are converted by multiplying the store price by the currency conversion rate, adding the conversion fee, and then applying the rounding rules for that currency if applicable. Your converted prices include your currency conversion costs. For example, when a $10.00 USD product is converted to Euros, the converted price of €8.90 includes the currency conversion rate and conversion fee:


(Product price x currency conversion rate) x (1 + currency conversion fee)
($10.00 USD x 0.867519) x (1 + .015) = €8.81

If you have rounding rules enabled, then the total is rounded up to €8.90.

Manually captured payments

When you sell in multiple currencies, the amount that you receive as payment is based on the currency rate at the time that you charge the customer's credit card. If you capture payments manually, then your customer's credit card is charged when you process their order, and not when the customer submits the order. The currency exchange rate might change between the time of authorization and the time you capture your funds manually, and this can result in a small discrepancy.

In your Shopify admin, orders in different currencies are converted to your store currency so that it's easier for you to report your sales. Until you charge the customer for their order, the converted values are estimates.

For example, your store's currency is USD and you sell in USD and EUR. Your customer creates an order for a €90 bookshelf. When they submit their order, $1 USD is equal to €0.90 EUR.

Example order
Store currency price Customer's currency price Estimated order amount
$100 USD €90 EUR $100 USD

A few days later the currency rate changes and $1 USD is now equal to €0.85 EUR. You charge your customer's credit card for €90 EUR. Because the currency conversion rate changed and $1 USD = €0.85 EURO, the €90 converts to $98 USD. You receive $98 USD.

Example of capturing payment for an order after a currency fluctuation
Store currency price Customer's currency price Captured amount converted to store currency
$100 USD €90 EUR $98 USD

Refunds

There is often a time gap between when a customer creates an order and when they make a return. As a result, the converted amount that you receive for the order usually doesn't equal the converted amount that you give back in the refund. We recommend that you refund the full amount that the customer paid in their local currency. This means that you might lose or gain money due to currency conversions. Learn about refunding orders when selling in multiple currencies.

Chargebacks

When a cardholder initiates a chargeback, currency conversions are applied using the conversion rate at the time of the transfer of funds and not the conversion rate at the time of the order.

Shopify converts the amount being refunded, credits the disputed amount to the cardholder, and then pays the fee to the cardholder's bank on your behalf, subtracting the amount being refunded from your next payout. You're not charged a conversion fee for this currency conversion.

If you dispute the chargeback and it's resolved in your favor, then the amount disputed in the chargeback is refunded to you and you are refunded the chargeback fee based on the current conversion rate.

Learn more about how chargebacks are processed.

Shopify Payments and other payment providers

Only stores with Shopify Payments as the Primary gateway can process payments in your customer's local currency. Compatible multi-currency payment options include:

  • Shopify Payments credit card payments
  • Shop Pay
  • Apple Pay and Google Pay
  • Paypal Express

If your customer selects a local currency, and chooses a payment option from another payment provider, then the price your customer pays is converted into your store currency. As a result, the price that your customer pays is more than the product price in your store currency.

For example, your store currency is USD, and you sell a t-shirt for $10 USD. Your customer chooses to view your store using EUR, and the price of the t-shirt is listed at €8.90 EUR. If your customer checks out using a payment provider other than Shopify Payments, then the price of the t-shirt is converted from EUR to USD, and your customer might pay more that $10 USD for the t-shirt. There are no currency conversion fees applied when the currency is converted from USD to EUR, and the Order page doesn't indicate that the order is a multi-currency order.

If your customer checks out using a compatible payment method, then their payment is processed in their local currency. For example:
(Product price x currency conversion rate) + currency conversion fee
($10.00 USD x 0.867519) + 1.5% = €8.81
If you have rounding rules enabled, then Shopify rounds the total up and your customer pays €8.90.

Selling and settling in different currencies and selling in multiple currencies

Most currency conversions occur between your customer's local currency and the currency of your store. If your store currency is different from your payout currency, then currency conversions occur between the customer's local currency and your payout currency.

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