Fees and costs

When you sell in local currencies you're charged the regular Shopify Payments processing fee and a currency conversion fee.

You can find the fee values in your Terms of Service.

You can view a breakdown of how each product price is calculated for each market.

Shopify Payments fee

When you capture the payment for an order, you're charged a Shopify Payments fee (in your payout currency) which covers the cost of processing the payment. The fee amount depends on the type of credit card that is used (for example, the amount for a Visa card fee can sometimes be different from the amount for an American Express card fee) and the location where the credit card is registered:

  • Payment processing fees (Domestic) - The cost to process credit cards that are issued in the same country or region as your store.
  • Payment processing fees (Cross border) - The cost to process credit cards that are issued in a country or region that is different from the one that is associated with your store.

Third-party transaction fee

Third-party transaction fees are charges that apply to each transaction when you use a third-party payment provider to take customer payments. The transaction fees cover the cost for Shopify to integrate with external payment providers, and vary depending on the plan that you choose.

When you use Shopify Payments, you aren't charged third-party transaction fees for orders that are processed through Shopify Payments, Shop Pay, Shop Pay Installments, and Paypal Express, and you aren't charged transaction fees on manual payment methods such as cash, cash on delivery (COD), and bank transfers.

Shopify Plus merchants who use Shopify Payments as their primary gateway will have their transaction fees waived for all other payment methods used.

Conversion rate and fee

When you accept payment in a currency that is different from your payout currency, then a currency conversion occurs. The amount that you receive in your customer's local currency (also referred to as the presentment currency) is converted to your payout currency, and you're charged a currency conversion fee:

  • Currency conversion rate - The market rate at which one currency is exchanged for another. The conversion rate is not a fee (it's a mid-market rate, without any markup). For example, a conversion rate of USD/EUR 0.8788 means that $1 USD is exchanged for €0.87 EUR.
  • Currency conversion fee - The fee that Shopify charges (in your payout currency) to convert currencies when you capture a payment. Currency conversion fees and credit card fees are not returned to you when you issue a refund, but you're not charged additional conversion fees when you issue a refund or when you receive a chargeback. The conversion fee amount is based on your store's primary country:
    • 1.5% in the US
    • 2% in all other countries and regions with Shopify Payments

After the currency conversion fee has been calculated, it's included in your customer's price to help offset your costs.

The currency conversion rate and fee for each order are included in the order's Timeline by clicking the [payout amount] will be added to your [date] payout message. Your payout itself displays in your store's payout currency.

International transaction fee

International transaction fees (or foreign transaction fees) might be charged to your international customers by their bank or credit card issuer, even when their credit card is charged in their local currency. For example, if your business is based in the United States and a customer in Canada places an order, then their bank might still apply an international transaction fee even if their credit card was charged in CAD.

These fees vary and are set and collected by your customer's bank or credit card issuer—they aren't controlled by Shopify in any way. International customers can reach out to their bank or credit card issuer to learn more about these fees.

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