Import orders using Marketplace Connect

You can set up your orders to automatically import from a marketplace to your Shopify admin, or you can manually import an order.

After an order is imported, the marketplace name is displayed in the Channel field on your Orders page.

Order import settings

Review the following table to understand the different order import settings that you can set up using Marketplace Connect.

SettingOptionsDescription
Import orders by product typeAll ordersSends all orders from a marketplace to Shopify to be fulfilled.
Only orders with linked productsSends orders to your Shopify admin that have products linked to Marketplace Connect. Orders without any Shopify products linked aren't sent.
No ordersTurns off automatic order syncing completely. You can still manually import orders from a marketplace to your Shopify admin.
Import orders by fulfillment methodAll ordersSyncs all orders from your marketplaces from a marketplace to Shopify to be fulfilled.
Only fulfilled by {marketplace}Only syncs orders that come from Fulfilled by {marketplace} product listings, which are fulfilled by the marketplace that you're connected to.
Only fulfilled by merchantThis only syncs orders that come from Fulfilled by merchant listings, which are orders that you plan to fulfill yourself through your Shopify admin.
Import orders whenPendingSyncs an order to your Shopify admin as soon as it's been placed, regardless of payment status.
CompleteOnly syncs an order to your Shopify admin after the customer has paid in full.
Tax handling for {marketplace} ordersWithhold taxAfter the marketplace collects and remits sales tax on your behalf for an order, the order is imported to Shopify excluding tax from the order details. If you select Withhold tax, then taxes don't display on your reporting for marketplace orders in Shopify, and you can instead find them on your marketplace reporting. This is the default option for tax handling on Marketplace Connect. Learn more about tax handling for each marketplace that you connect to.
Send taxAfter the marketplace collects and remits sales tax on your behalf for an order, the order is imported to Shopify including tax in the order details. If you select Send tax, then marketplace order taxes are displayed on your reporting in Shopify. Learn more about tax handling for each marketplace that you connect to.

Set up automatic order imports

You can set up automatic order imports in the Settings section of Marketplace Connect. If you're connected to multiple marketplaces, then repeat these steps for each marketplace that you want to manage order import settings for.

Steps:

  1. From your Shopify admin, click Settings > Apps and sales channels.
  2. Click Marketplace Connect.
  3. Click Open app.

  4. Click Settings.

  5. In the Accounts section, click the name of the marketplace account that you want to manage.

  6. In the Order import and Taxes sections, make your selections.

  7. Click Save.

Manually import an order

If an order wasn't automatically imported, then you can manually import an order from a marketplace to your Shopify admin.

Steps

  1. From your Shopify admin, click Settings > Apps and sales channels.
  2. Click Marketplace Connect.
  3. Click Open app.

  4. Click Orders.

  5. On the order that you want to import, in the Import column, select Import.

  6. Click Save.

After you import an order from a marketplace, it's displayed in the Orders section of your Shopify admin.

Tax handling

You can choose whether to withhold tax or send tax in your order import settings. You should review the tax handling information for each of the marketplaces that you connect to:

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