Shop Cash is a reward available to some Shop app customers with billing addresses in the United States. These customers can earn Shop Cash on eligible orders paid for using Shop Pay. While customers can earn Shop Cash both in the Shop app and on your online store, Shop Cash can only be redeemed towards purchases made in the Shop app or on Shop on the web.
You can't opt out of accepting Shop Cash as a payment method.
Your customers can learn more about Shop Cash by visiting the Shop Help Center.
Get paid with Shop Cash
When a customer uses Shop Cash towards an order, their Shop Cash is applied first, and any remaining balance is paid for with Shop Pay.
You get paid for orders made using Shop Cash as a payment method the same way that you're paid for Shop Pay orders. When you view a payout that includes Shop Cash, the payment type displays on the statement as Shop Cash Credit. Shopify funds Shop Cash, and there's no additional cost to you to accept Shop Cash beyond the Shopify Payments payout fees that are deducted from your payout.
Payouts for purchases made with Shop Cash are processed four times daily at 12:00 am, 6:00 am, 12:00 pm, and 6:00 pm ET. Depending on how many Shop Cash orders were placed since the last processing time, each Shop Cash Credit payout transaction may cover one or multiple orders. You can view your payout transactions to access a full breakdown of orders associated with Shop Cash.
Shop Cash also appears as a payment method in your Shopify analytics, as part of your finance reports.
Refund an order paid for with Shop Cash
When you fully refund an order that was made using Shop Cash, the refund is first applied to the card that your customer used with Shop Pay. Any remaining balance is then credited back to the customer in Shop Cash. Customers can check their Shop Cash balance in the Shop app.
For example, if a customer pays for a $100 order with $20 Shop cash, and $80 through Shop Pay, then they're refunded up to $80 to their Shop Pay payment method. The rest of the refund is credited back to their Shop Cash balance.
If you partially refund an order that includes Shop Cash as a payment type, then you can choose the refund amount that's refunded to the Shop Pay payment method, and how much is credited back to the customer's Shop Cash balance.
If you make a sale that includes a Shop Cash offer, and a customer requests a refund, then they're only refunded the amount of Shop Cash that they started with, and not the increased amount.
Learn how to refund an order made with Shop Pay.