Configuring Shopify Payments

The following sections include optional tasks that you can use to configure Shopify Payments.

Turn payout notifications on or off

By default, Shopify sends you an email whenever a payout is sent to your bank account. The email includes the amount paid, and a link to the payout in your store, so you can review the included order and customer details. You can turn these emails on or off in your Shopify Payments settings.

Steps:

Desktop
  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. Under Payout schedule in the Payout details section, check or uncheck Get notified by email every time you receive a payout.
  4. Click Save.
iPhone
  1. From the Shopify app, tap the button, and then tap Settings.
  2. In the Store settings section, tap Payments.
  3. In the Shopify Payments section, tap Manage.
  4. Under Payout schedule in the Payout details section, check or uncheck Get notified by email every time you receive a payout.
  5. Tap Save.
Android
  1. From the Shopify app, tap the button, and then tap Settings.
  2. In the Store settings section, tap Payments.
  3. In the Shopify Payments section, tap Manage.
  4. Under Payout schedule in the Payout details section, check or uncheck Get notified by email every time you receive a payout.
  5. Tap Save.

Change your payout statement name

The payout statement name is how your payouts display on your bank statement. By default, your payout statement name shows up as Shopify. If you're located in the United Kingdom or Ireland, then your payout statement name is listed as Earthport PLC Shopify, instead of Shopify.

Some payout statement names might contain additional information on your bank statement. Any additional information is added by your bank, and can't be changed.

You can change the appearance of your payouts by editing your payout statement name in your Payment providers settings. Payout statement names must be between 5 and 22 characters in length. Only Latin character letters are supported, and a payout statement name can't include the special characters <, >, ', or ".

Steps:

Desktop
  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. Under Payout statement name in the Payout details area, edit your payout statement name.
  4. Click Save.
iPhone
  1. From the Shopify app, tap the button, and then tap Settings.
  2. In the Store settings section, tap Payments.
  3. In the Shopify Payments section, tap Manage.
  4. Under Payout statement name in the Payout details area, edit your payout statement name.
  5. Tap Save.
Android
  1. From the Shopify app, tap the button, and then tap Settings.
  2. In the Store settings section, tap Payments.
  3. In the Shopify Payments section, tap Manage.
  4. Under Payout statement name in the Payout details area, edit your payout statement name.
  5. Tap Save.

Changes to your payout statement name can take up to 3 business days to be reflected in your bank account, or after your current payout cycle is complete. Changing your payout statement name only changes the appearance of future payouts, and not past or pending payouts.

Change your fraud prevention settings

When you use Shopify Payments to process transactions on your store, enhanced fraud analysis is performed automatically. The results of the analysis are displayed as fraud analysis indicators on the order, which you can use to help you decide whether to fulfill the order.

Shopify Payments has two fraud filters that you can choose from, AVS and CVV:

  • Address Verification System (AVS) - AVS compares the numeric part of the customer’s billing address and zip code or postal code to the information on file with the credit card issuer.

  • Card Verification Value (CVV) - The CVV is a 3-digit or 4-digit number on the customer’s credit card. Credit card companies prohibit the storage of the CVV code, so asking for the CVV is a way of ensuring that a customer has the card physically in their possession. Credit card information stolen from a merchant database is also less useable, because it shouldn't contain CVV information.

You can also choose to automatically decline any transaction that fails verification by activating Decline charges that fail AVS postal code verification and Decline charges that fail CVV verification. If you activate these settings, then any transaction attempt that fails the verification is declined and no order is placed.

Steps:

Desktop
  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. Click Manage payment methods.
  4. In the Fraud prevention section, set up your fraud prevention settings:
    • To use CVV checks to automatically decline charges, activate the Decline charges that fail CVV verification option.
    • To use AVS to automatically decline charges, activate the Decline charges that fail AVS postal code verification option.
  5. Click Save.
iPhone
  1. From the Shopify app, tap the button, and then tap Settings.
  2. In the Store settings section, tap Payments.
  3. In the Shopify Payments section, tap Manage.
  4. Tap Manage payment methods.
  5. In the Fraud prevention section, set up your fraud prevention settings:
    • To use CVV checks to automatically decline charges, activate the Decline charges that fail CVV verification option.
    • To use AVS to automatically decline charges, activate the Decline charges that fail AVS postal code verification option.
  6. Tap Save.
Android
  1. From the Shopify app, tap the button, and then tap Settings.
  2. In the Store settings section, tap Payments.
  3. In the Shopify Payments section, tap Manage.
  4. Tap Manage payment methods.
  5. In the Fraud prevention section, set up your fraud prevention settings:
    • To use CVV checks to automatically decline charges, activate the Decline charges that fail CVV verification option.
    • To use AVS to automatically decline charges, activate the Decline charges that fail AVS postal code verification option.
  6. Tap Save.

Edit bank account information

If you change banks or if your bank account details change, then you can update the information in your Shopify Payments settings. You need to verify your old bank account information to edit banking information.

You can't use prepaid bank cards as bank account credentials to receive payouts from Shopify Payments.

If you can't remember your old bank account information or are unable to verify it, then contact support for assistance.

Steps:

Desktop
  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. Under Payout account in the Payout details section, click Change bank account.
  4. Optional: Enter your previous account number to confirm your bank account.
  5. Enter your account information, then click Save.
iPhone
  1. From the Shopify app, tap the button, and then tap Settings.
  2. In the Store settings section, tap Payments.
  3. In the Shopify Payments section, tap Manage.
  4. Under Payout account in the Payout details section, tap Change bank account.
  5. Optional: Enter your previous account number to confirm your bank account.
  6. Enter your account information, then tap Save.
Android
  1. From the Shopify app, tap the button, and then tap Settings.
  2. In the Store settings section, tap Payments.
  3. In the Shopify Payments section, tap Manage.
  4. Under Payout account in the Payout details section, tap Change bank account.
  5. Optional: Enter your previous account number to confirm your bank account.
  6. Enter your account information, then tap Save.

Edit customer statement name

You can change the statement name that displays on your customer's payment card bill when they make a purchase on your store. You must add your phone number so that customers can call you if there's a problem. You can also add the name of your store, so that your customers know what the payment card charge was for.

Customer statement name compliance for Shopify Payments

If you use Shopify Payments, then your customer statement name must be between 5 and 19 characters in length, and it must include your shop name, legal entity name, "Doing Business As" name, or URL. If you don't edit your customer statement name on setup, Shopify sets one for you that complies with these requirements.

If you choose to edit your customer statement name, and it's deemed insufficient, then Shopify updates the statement name on your behalf to meet the character requirements, and this reflects your shop name, legal entity name, "Doing Business As" name, or URL. You receive an email to notify you of the change. This is intended to help you avoid payout or charge holds related to an invalid customer statement name.

You can update your customer statement name at any time, regardless of whether or not it's been automatically set by Shopify as described above.

Steps:

Desktop
  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. In the Customer billing statement section, do the following:
    • In the Statement name field, enter your customer statement name.
    • In the Phone number field, enter your contact phone number.
  4. Click Save.
iPhone
  1. From the Shopify app, tap the button, and then tap Settings.
  2. In the Store settings section, tap Payments.
  3. In the Shopify Payments section, tap Manage.
  4. In the Customer billing statement section, do the following:
    • In the Statement name field, enter your customer statement name.
    • In the Phone number field, enter your contact phone number.
  5. Tap Save.
Android
  1. From the Shopify app, tap the button, and then tap Settings.
  2. In the Store settings section, tap Payments.
  3. In the Shopify Payments section, tap Manage.
  4. In the Customer billing statement section, do the following:
    • In the Statement name field, enter your customer statement name.
    • In the Phone number field, enter your contact phone number.
  5. Tap .

Some additional public information might be included on your customer's statement name, depending on their credit card network, brand, or issuing bank. This decision is up to the individual bank.

Updating business name and owner for Shopify Payments

If your business has an ownership or name change after your Shopify Payments setup, then contact Shopify Support to update your Shopify Payments account details.

If you need to update the account representative or any owners listed on your Shopify Payments account, then contact Shopify Support to make the necessary changes.

Updating tax details for Shopify Payments

When you set up Shopify Payments, you need to enter your tax details. All businesses need to submit a tax ID. If your business isn't registered, then in most regions you can set up as an individual and submit your personal tax ID instead. For example, you can use your Social Security Number (SSN) for the United States.

If the tax ID that you submit isn't valid, then you will be prompted to update it. You might receive an email from Shopify and a notification displays on in the alerts feed of your Shopify admin.

Incorrect tax details can result in failed payouts and a hold on Shopify Payments charges.

To update the personal or business tax details, your business type, or any other details you entered on your Shopify Payments account during set up, such as the VAT ID, GTSIN, or SSN, contact Shopify Support.

If you're updating your business tax ID, such as your Value Added Tax (VAT) ID, Goods and Services Tax Identification Number (GSTIN), or SSN, depending on the region, then you might also need to update your tax details for billing and tax details for your orders.

Tax reporting

As a merchant, you're required to abide by all applicable regulations, including tax reporting. Depending on your jurisdiction, Shopify Payments might also be required to report your sales to the local tax authorities.

Some countries have unique tax reporting requirements. For details, refer to the tax reporting requirements for each supported country.

Adjust the major credit cards that your store accepts

With Shopify Payments you can select which major credit card types that your store will accept.

Steps:

Desktop
  1. From your Shopify admin, go to Settings > Payments.
  2. In the Shopify Payments section, click Manage.
  3. Under the Cards section, select the credit cards that you want to accept.
  4. Click Save.
iPhone
  1. From the Shopify app, tap the button, and then tap Settings.
  2. In the Store settings section, tap Payments.
  3. In the Shopify Payments section, tap Manage.
  4. Under the Cards section, select the credit cards that you want to accept.
  5. Tap Save.
Android
  1. From the Shopify app, tap the button, and then tap Settings.
  2. In the Store settings section, tap Payments.
  3. In the Shopify Payments section, tap Manage.
  4. Under the Cards section, select the credit cards that you want to accept.
  5. Tap Save.
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