Getting paid with Shopify Payments

Shopify Payments is the simplest way to accept payments online. It eliminates the hassle of setting up a merchant account with a third-party payment provider, and then entering your account credentials in Shopify. Because Shopify Payments is fully integrated with your store, you can view your payouts directly in the Shopify admin.

If you are using a third-party provider, then you don't see your payout information in the Shopify admin. Third-party payment providers have their own ways of displaying your payouts. Check with the service you are using to find out how they display this information. For an overview of how payments work with Shopify, see Getting Paid.

Pay periods

Your pay period refers to the amount of time between the day a customer places an order on your store, and the day the funds from that order are sent to your bank account. The day a customer places an order on your store is determined from the time that the order was placed in the UTC time zone. Funds from orders placed on Friday, Saturday, and Sunday are grouped and sent together as one payment.

The length of your pay period depends on the country where your store is based:

Country Pay period

Australia

United States

2 business days

Canada

Denmark

Germany

Ireland

The Netherlands

New Zealand

Spain

United Kingdom

3 business days

Hong Kong SAR China

Singapore

4 business days

Japan

If your business is located in Japan, then you get paid only on Fridays. The pay period is 5 days plus the number of days remaining until Friday. For example, if your customer places an order on your store on a Wednesday, then the funds from that order are sent to your bank account on the Friday of the following week, 8 business days later. If your customer places an order on your store on a Sunday, then the funds from that order are sent to your bank account on the Friday of the same week, 5 business days later.

Payout and fee tracking

You can track your scheduled payout balance and payout schedule from the Shopify admin. Payments are synced with their orders. This makes it easy to see how much you receive for an individual order.

When you use Shopify Payments, you pay the card rate, but you don't pay a subscription transaction fee. Stores that use a third-party payment provider pay both Shopify's subscription transaction fees, and credit card fees charged by their third-party payment provider.

You can receive payouts in a different currency than the currency that you sell in while using Shopify Payments. For more information, see Selling and getting paid in different currencies.

View your payouts

Steps:

  1. In the Shopify Payments section, click the View payouts button.

    The View payouts button for Shopify Payments

You can view all your payout information on the Payouts page. The page shows your previous and next payout. If you have scheduled your payouts, then you see the estimated date that you get paid. You can see the available balance for your next payout and any funds held in reserve.

The All payouts section has a list of all your payouts. Payouts marked as Scheduled are for sales that you've made, but that haven't been sent to your bank account yet. Payouts marked as Paid have already been sent to your bank account.

From this page, you can also view the details of any specific payout.

View a specific payout

There are two ways to see the details of a specific payout:

  • In the payout schedule, click the amount of the payout.
  • In the All payouts section, click the date of the payout.

After you click either link, you see the page for the payout you chose. The Overview section shows the total amount of the payout, as well as a breakdown of the charges, refunds, adjustments, and reserves. The Transactions section shows the details of each transaction included in the payout.

Change your payout statement descriptor

The payout descriptor is how your payouts appear on your bank statement. By default, your payout statement descriptor shows up as Shopify. If you want to change the appearance of your payouts, then you can edit your descriptor in your Payment providers settings.

Changes to your payout statement descriptor could take up to three business days to be reflected in your bank account. Changing your descriptor only changes the appearance of future payouts, and not past or pending payouts.

Steps:

  1. In the Shopify Payments section, click Edit.
  2. In the Payout statement descriptor section, click Edit.
  3. Enter the descriptor you want to see on your bank statements.
  4. Click Save.

Schedule your payouts

By default, you get paid every day as soon as your funds are available to be paid out. If you want to get paid at regular intervals, then you can set up a weekly or monthly payout schedule. When you update your payout schedule, pending payouts are delayed until the next applicable payout date on your new schedule. If you select a recurring date for when you want to get paid, then the payout is scheduled for that day but your bank might take additional time to process the transfer.

Steps:

  1. In the Shopify Payments section, click Edit.
  2. In the Payout schedule section, click Edit.
  3. Choose a payout schedule.
  4. Click Save.

Failed payouts

Sometimes a payout fails. Usually this is because there is an issue with the bank account that you have on file. When a payout fails, you get an email. You also get a notification on the home page in the Shopify admin. Until the issue with your bank account is resolved, a hold is placed on all your scheduled payouts.

On the payout page, there is an error message that explains why the payout failed, and what you can do to resolve the issue. If the payout failed due to a problem with your bank account details, then you see a link that you can click to update them.

If you are unsure why the payout failed, then contact your bank to investigate the issue.

In most cases, after the issue is resolved, you can click Retry payout on the payout page. If you retry the payout before the issue is resolved, then the payout fail again. Some errors don't show Retry payout. For example, if your bank account is closed, then the message suggests that you add a new bank account to resolve the issue. When the issue is resolved, your payout is retried automatically.

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