Setting up Shopify Payments

You can activate Shopify Payments from the Payments page in the Shopify settings. When you set up Shopify Payments, you need the following information:

• your personal or business registration number, or identifier, depending on your country and business type
• your banking information

Note

Before you use Shopify payments, review the following requirements:

• Shopify Payments is only available to stores that have locations in certain countries and regions. Learn more about which countries and regions are supported.

• To use Shopify Payments, you must secure your account by setting up two-step authentication. Learn more about setting up two-step authentication and account security in general. If you decide to deactivate two-step authentication in the future, then you expose your account and financial information to potential criminal attacks.

Depending on your region, there may be additional information needed to set up Shopify Payments. Refer to the list of requirements for each supported country.

After you set up Shopify Payments, your customers can make payments on your store using both credit, and debit cards that have a CVV number.

Tip

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Eligibility

Some types of businesses and services are not permitted to use Shopify Payments. To see whether you can use Shopify Payments, check the list of prohibited business types for the country where your business operates:

• Australia
• Austria
• Belgium
• Canada
• Czechia
• Denmark
• Finland
• France
• Germany
• Hong Kong SAR
• Ireland
• Italy
• Japan
• The Netherlands
• New Zealand
• Portugal
• Romania
• Singapore
• Spain
• Sweden
• Switzerland
• United Kingdom
• United States

More details can be found in the Shopify Payments Terms of Service (TOS).

If the type of business you run is not supported by Shopify Payments, then review the list of other payment gateways that Shopify supports.

Bank account requirements

Checking accounts that are set up to accept only wire transfers don't work with Shopify Payments. Savings accounts, flex-currency accounts, virtual accounts, and money-transferring services that mimic bank accounts aren't supported by Shopify Payments.

To confirm that your account can accept the transfer type listed for your region, contact your bank.

Depending on your region, there might be additional bank account requirements for Shopify Payments. Refer to the list of requirements for each supported country.

Costs of using Shopify Payments

Shopify Payments costs vary based on your plan. You can lower credit card rates by upgrading your subscription with Shopify. You can see the full list of pricing broken down by plan on Shopify's pricing page.

Beyond the credit card rate and the subscription fees for your store's Shopify subscription plan, there are no monthly fees, no hidden fees, and no setup fees for Shopify Payments. When you're using Shopify Payments as your processor, there are no third-party transaction fees for orders.

If you decide to change your plan at any time, then your Shopify Payments credit card rate is updated. When you activate Shopify Payments, you stop paying the subscription transaction fees listed on Shopify's pricing page. Likewise, if you're using Shopify Payments and switch to another payment processor, then you begin paying the subscription transaction fees to Shopify. These fees are over and above the fees paid to your new third party payment processor.

After you have set up Shopify Payments and started getting orders paid with Shopify Payments, you can export your transactions to track your fees. Learn more about exporting your transactions.

Set up Shopify Payments

Caution

You must complete the setup of your Shopify Payments account, including all your business details and banking information, within 21 days of your first sale. If your account is not set up within 21 days, then all payments are automatically refunded to the buyer.

For merchants in the European Union and Hong Kong, you need to complete the setup of your Shopify Payments account before you can accept payments from customers.

Before you set up Shopify Payments, you should decide on your store currency. Your store currency is the currency that is used in your Shopify admin. It's the currency that you price your products in and that's used in your reports. You should select a store currency before you make your first sale. If you need to change your store currency after you've made your first sale, then contact Shopify Support to change your store currency.

Only the store owner can change the payment provider.

Depending on your region, there may be additional information needed to set up Shopify Payments. Refer to the list of requirements for each supported country.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Payments.

iPhone

1. From the Shopify app, go to Store > Settings.
2. Under Store settings, tap Payments.

Android

1. From the Shopify app, go to Store > Settings.
2. Under Store settings, tap Payments.

1. Activate Shopify Payments in one of the following ways:
   • If you haven't set up a credit card payment provider on your account, then click Complete account setup in the Shopify Payments section.
   • If you have a different credit card payment provider enabled, then click Activate Shopify Payments in the Shopify Payments box, and then Activate Shopify Payments in the dialog. This removes any other credit card payment provider from your account.

2. Enter the required details about your store and your banking information, then click Save.

   Note

   If your store is located in Europe, then you need to either provide a Value-Added Tax (VAT) number or indicate that you don't have one. If you provide a VAT number, then Shopify verifies it through VAT Information Exchange System (VIES).

How to complete account setup

When setting up a Shopify Payments account, it's important that the form is correctly and completely filled out to reduce the possibility of verification issues from our banking partners in the future.

In the Business details section, choose the business type. If applicable, add in your Business Number, EIN, or Taxpayer Identification Number (TIN) depending on which country your business is located in. The address in this section should be the address listed on any business creation documentation that you have.

If you set up the Shopify Payments account as a LLC or incorporation, then you still need the name and date of birth of someone in the business listed under Personal details. This is a requirement from our banking partners for verification purposes.

If you're located in the United States, then you need to set up two-step authentication to receive payouts. Payouts might be placed on hold if you don't have two-step authentication active on your Shopify account.

Note

The first and last name provided must match what's shown on your legal government-issued ID. If you choose to enter the store name or an alias, then the account won't be verified when you submit your ID for verification in the future.

The request for ID, documentation, and date of birth are under Section B1-3 of the Shopify Payments Terms of Service Agreement. To review our Terms of Service in full, scroll to the bottom of the page and choose your country.

To learn more about the identity documentation requirements and what documents are accepted for each country, refer to the personal information requirements for Shopify Payments

After you set up Shopify Payments, you can configure your settings or make a test transaction on your store.

If you want to transfer ownership of your Shopify Payments account, then contact Shopify Support.

Information requirements for Shopify Payments

In response to regulations in different countries, you're required to provide information about you and your business. The information is collected to help identify merchants using Shopify Payments, including the beneficial owners of a particular corporate entity. The purpose of collecting this information is to comply with regulatory requirements designed to prevent money laundering, terrorist financing, and other financial crimes.

As local rules and regulations evolve, Shopify and its partners might contact you to collect additional information about you and your business. These standard reviews can occur at anytime during the lifespan of your Shopify account.

The information that Shopify is required to collect differs from country to country, but typically includes documentation about the following:

• the individual creating the Shopify Payments account
• the business associated with the Shopify Payments account
• the individuals who ultimately own or control the business, which includes the business owner or a senior executive with legal signing authority for the business

Ensure that your documentation:

• is clear and and large enough to read
• is valid and up-to-date
• is complete with all details visible
• matches the information provided

Documents for identity and home address verification

If your identity is unable to be verified using the information that you provided at the time of Shopify Payments sign-up, then you might be requested to provide additional documentation. To verify an individual on a Shopify Payments account, two separate documents are required:

• a document that serves as proof of identity
• a document that serves as proof of home address

You can't use the same document to serve as both proof of identity and proof of home address.

Proof of identity documents require the following:

• Documents must be uploaded in full color. For example, black and white scans aren't accepted.
• Documents must be valid and not expired.
• Documents must be clear and large enough to read.
• Photocopies of identity documents aren't accepted.
• Complete documents must be uploaded. A complete document contains the following:
  • both the front and back of a driver’s license or identity card
  • the entire personal information page of a passport
• Documents may be uploaded in .png or .jpg format. Photos and color scans are acceptable.

For more information, refer to the full list of accepted document types for each country.

Proof of home address documents require the following:

• Documents must be clear and large enough to read.
• Documents must be dated within the past six months.
• Documents must be complete. A complete document contains the following:
  • the full page of the document
  • the full name and address of the individual, which are clearly stated and legible
• Documents may be uploaded in .png, .jpg, or .pdf format.

For more information, refer to the full list of accepted document types for each country.

Documents for business verification

If your business can't be verified using the information that you provided at the time of Shopify Payments sign-up, then additional documentation might be requested. The documents that you provide must include the business name, business address, and company registration number or VAT number.

For business verification, upload your official federal business registration document, if available, which includes your federal tax registration number.

Business documents require the following:

• Documents must be clear and large enough to read.
• Documents must be valid and representative of up-to-date registration.
• Complete documents must be uploaded. A complete document contains the following:
  • the full business name, business address, and either VAT number OR company registration number of the incorporated entity are clearly stated and legible
  • all pages of a multiple-page document. Upload a PDF containing all the relevant pages
• Documents can be uploaded in .pdf format.

For more information, refer to the full list of accepted document types for each country.

Beneficial ownership information

Companies registered in Ireland are required to provide beneficial ownership information. This information must be accurate and current. For more information, refer to the beneficial ownership information for Ireland.

Uploading your verification documents

Because of the sensitive nature of personal information contained in the requested verification documents, only documents that are uploaded through the secure banners in your Shopify admin are accepted. Documents sent through email or chat are redacted for security and privacy reasons and are rendered unusable.

Document review process

Your identity, address, and proof of legal entity document uploads must be reviewed and matched successfully to the information on your Shopify Payments account before your business can be fully verified.

Reviews can take up to 3 business days to complete. During the review process, your payouts might be placed on hold until your information is verified, but usually your store remains open and customers can still buy your products. After your information is verified, any payout or processing holds applied to your account are removed automatically.

Payment method manual review process

Some payment methods for Shopify Payments must be approved before you can use them. When you activate Shopify Payments, the approval process for applicable local payment methods and credit card methods begins automatically. A payment method remains in “manual review” status while your application is reviewed. If your application is approved, then you can begin using the payment method.