Shopify Payments for Singapore
Businesses based in Singapore can use Shopify Payments to accept Visa, Mastercard, American Express, and UnionPay debit and credit cards.
Requirements for Shopify Payments
To use Shopify Payments, ensure that you can meet the following requirements.
Some types of businesses and services are not permitted to use Shopify Payments. To see whether you can use Shopify Payments, check the list of prohibited business types for Singapore.
More details can be found in the Shopify Payments Terms of Service (TOS).
Bank account requirements for Shopify Payments
Make sure that your bank account meets the following requirements before you connect it to Shopify Payments:
- The bank account is a full checking account with a bank in Singapore in SGD currency.
- The bank account is eligible for recurring transfers from Shopify.
Checking accounts that are set up to accept only wire transfers don't work with Shopify Payments. Savings accounts, flex-currency accounts, and money-transferring services that mimic bank accounts aren't supported by Shopify Payments. Although non-Shopify virtual accounts are supported, you might experience more payout failures with these accounts.
To confirm that your account can accept the transfer type listed for your region, contact your bank.
Personal information requirements for Shopify Payments
In response to regulations in different countries, you're required to provide information about you and your business. The information is collected to help identify merchants using Shopify Payments, including the beneficial owners of a particular corporate entity. The purpose of collecting this information is to comply with regulatory requirements designed to prevent money laundering, terrorist financing, and other financial crimes.
As local rules and regulations evolve, Shopify and its partners might contact you to collect additional information about you and your business. These standard reviews can occur at any time during the lifespan of your Shopify Payments account.
The information that Shopify is required to collect differs from country to country, but typically includes details about the following:
- the individual creating the Shopify Payments account
- the business associated with the Shopify Payments account
- the individuals who ultimately own or control the business, which includes the business owner or a senior executive with legal signing authority for the business
To help the verification process, when providing documents as evidence, ensure that your documentation:
- is clear and and large enough to read
- is correct and valid
- is up-to-date with the most recent date possible
- is complete with all details visible
- is free of any errors or typos
- matches the information provided
Acceptable document types for individuals and businesses in Singapore include the following.
- Driver license: scans of front and back are required
- ID card: scans of front and back are required
- National ID
- Singapore Work Permit or Pass
- Singapore Armed Forces card
- Singapore National Service Identity card
- Incorporation of Company
- Registration of Business Name
- Registration of Limited Liability Partnership
- Registration of Limited Partnership
- Registration of Foreign Company
- Certificate of Registration of Entity
In most countries, when your business is a sole proprietorship you're automatically set up to accept all major payment methods as soon as you create your Shopify store with Shopify Payments activated. Your card rate is based on your store's Shopify subscription plan, and you can change plans whenever you want.
Your pay period refers to the amount of time between the date that a customer's payment is captured and the date that those funds are sent to your bank account. The date and time that a customer's payment is captured is recorded in UTC time. Funds from payments that are captured on Friday, Saturday, and Sunday are grouped and sent together as one payment.
In Singapore, the pay period is 4 business days. The minimum amount that can be paid out for Shopify Payments accounts in Singapore is 1 SGD. If there's a payout for less than this amount, then the payout stays in pending state until more funds are available to pay out.
Learn more about getting paid with Shopify Payments.
As a merchant, you are required to abide by all applicable regulations, including tax reporting. Depending on your jurisdiction, Shopify Payments might also be required to report your sales to the local tax authorities.
In Singapore, you need to file the amount of GST paid on transaction fees with the government. To get this information, you can either download a generated invoice, or export a file with your transaction information.
Download a generated invoice
You can download monthly invoices to submit with your tax claim. Each invoice includes the total GST paid on transaction fees for all orders made in your store that month. This feature uses the UTC time zone, which might be different from your store's time zone. If you want a report that uses your store's time zone, then you can export a list of your store's transactions as a CSV file. The Documents section is available only to the store owner. Staff can't access this section even if they've been granted all available permissions.
The invoice for each month is generated on the 5th of the following month. For example, the invoice for June is generated on July 5th. If you had no transactions with Shopify Payments for a certain month, then no invoice is generated for that month.
- From your Shopify admin, go to Settings > Payments.
- In the Shopify Payments section, click View payouts.
- Click Documents.
- On the Tax documents dialog box, click Download PDF next to the invoice that you want to download.
You can now submit this invoice with your tax claims.
You can export a list of your store's transactions as a CSV file. The CSV file includes a GST column for Singapore merchants.
- From your Shopify admin, go to Settings > Payments.
- In the Shopify Payments section, click the View payouts button.
- Click Transactions.
- Click Export. A CSV file downloads in your browser.
- Open the CSV file in a spreadsheet editor.
- The last column of the CSV file displays the amount of GST collected on each transaction.
- Use the SUM tool to calculate the total amount of GST that you've collected.