iDEAL payments

iDEAL is a direct and secure bank transfer payment method for Shopify Payments. When a customer selects iDEAL as their payment method, they need to log in to their iDEAL account to verify the payment.

iDEAL requirements

To enable iDEAL for your online store, you need to use Shopify Payments. iDEAL works only when Shopify Payments is active. It doesn't work when Shopify Payments is in test mode.

Regions that can receive payments using iDeal

You must sell in euros and use Shopify Payments to receive payments using iDeal. You must also be located in one of these regions:

  • Austria
  • Denmark
  • Germany
  • Italy
  • The Netherlands
  • Belgium
  • Spain
  • Sweden

Activate iDEAL

Before iDEAL can be activated, you need to set up Shopify Payments. After you activate Shopify Payments, iDeal is automatically connected to your store and available to your customers.

Payments with iDEAL

When a customer places an order and uses iDEAL to pay, the funds are paid to you on your next payout. To learn more about being paid with Shopify Payments, see Shopify Payments pay periods.

If you refund a transaction processed by iDEAL, then you are not refunded the processing fee charged to you by Shopify Payments. Payments made with iDEAL can be refunded within 180 days of the original charge.

When a customer pays for an order using iDEAL, a chargeback can't be filed for the order.

iDEAL customer experience

When a customer makes a purchase from your online store, iDEAL is a payment option during the checkout process.

If your customer wants to use iDEAL to pay, then they select it in the checkout. After iDEAL is selected, your customer is prompted to select their bank account. The customer is then redirected to their bank account to complete the purchase.

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