Checkout experience for customers using Shop Pay

When a customer is checking out, and they've entered their shipping, billing, and credit card information, they can save their information with Shop Pay by entering their mobile phone number and opting in.

Customer experience

When a customer checks out using Shop Pay, they're taken to the order review page. If your customer uses the Shop app, then they're prompted to verify their purchase through the app. If your customer uses only Shop Pay, then they can verify their purchase using their Shop passkey, or a unique six-digit code that they receive in a text message or email.

If a customer returns to your store using the same device, then they can check out without using Shop app passkeys or SMS confirmation. During checkout, the customer is redirected to Shop Pay to verify their information before returning to checkout to complete the purchase. If your store offers a local pickup or delivery option, then customers can choose the option during checkout with Shop Pay.

After customers opt in to Shop Pay and complete verification, they can use their saved information on any Shopify checkout that has the feature activated. They don't need to verify themselves again. For stores that have access to the feature, some customers can pay in installments. Learn more about Shop Pay Installments.

If a customer wants to change their Shop Pay account information, then they need to sign in to Shop Pay with their current registered email address before they can update their information. Customers can opt out of Shop Pay at any time. If your customer has any questions about using Shop Pay, then they can visit Shop Pay Help.

Lead capture with Shop

On lead capture forms created with the Shopify Forms app or participating third-party lead capture apps, customers can sign up for marketing updates to receive a discount code for your store.

If a customer completes a lead capture form using their Shop email address, then they're prompted to authenticate with Shop. After a customer authenticates with Shop, they're signed in to Shop Pay on your store, and their discount code is saved to their account. When they complete a purchase on your store using Shop Pay, the discount code is automatically applied to their order.

Customer support for Shop Pay

If a customer has questions about using Shop Pay, then they can visit the Shop Pay Help Center. For customer support with paying by installments with Shop Pay, they can visit the Shop Pay Installments Help Center.

Supported cards

To use Shop Pay, customers need to:

  • Activate their cards before use, if applicable.
  • Be able to make online purchases.
  • Have billing information that matches their bank account on file. For example, the zip code needs to match the billing address.
  • Have a Visa, Mastercard, American Express, or other card that you support.
  • Use a supported debit or credit card. For example, some prepaid cards aren't supported.

If the customer is using Shop Pay Installments, then Capital One cards aren't accepted.

Supported languages

Shop Pay is available in the following languages:

  • Chinese (Simplified)
  • Chinese (Traditional)
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Norwegian (Bokmål)
  • Polish
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Malay
  • Spanish
  • Swedish
  • Thai
  • Turkish
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