Authorize.net payment provider

Note

Authorize.net is available only to stores in certain countries. For a list of supported countries, see Payment information by country or region

Authorize.net is a payment provider that lets you to accept credit card payments on your Shopify store.

Set up Authorize.net on your store

1. Disable test mode for Authorize.net
2. Activate Authorize.net in Shopify

Disable test mode for Authorize.net

Your Authorize.net account is in test mode when you open a merchant account with them. The test servers aren't compatible with Shopify, so you need to disable test mode for your Authorize.net account.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Payments.

2. Log into the Merchant Interface at https://account.authorize.net/.

3. Select Settings under Account in the main menu.

4. Click Test Mode in the Security Settings section.

5. Click Turn Test OFF to disable test mode for your account.

iPhone

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Payments.
3. Log into the Merchant Interface at https://account.authorize.net/.
4. Select Settings under Account in the main menu.
5. Click Test Mode in the Security Settings section.
6. Click Turn Test OFF to disable test mode for your account.

Android

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Payments.
3. Log into the Merchant Interface at https://account.authorize.net/.
4. Select Settings under Account in the main menu.
5. Click Test Mode in the Security Settings section.
6. Click Turn Test OFF to disable test mode for your account.

After you disable test mode, you can activate Authorize.net in Shopify.

Activate Authorize.net in Shopify

Desktop

1. From your Shopify admin, go to Settings > Payments.

2. Do one of the following:

   • If you have Shopify Payments enabled:
   • In the Shopify payments section, click Manage.
   • At the bottom of the page, click Switch to a third-party provider, and then click Switch to a third-party provider again to confirm.
   • If you don't have Shopify Payments enabled, then in the Shopify payments section, click See all other providers.
   • If Shopify Payments isn't available in your country, then in the Payment providers section, click Choose a provider.

3. Select Authorize.net from the list.

4. Enter your API Login ID and Transaction key.

5. After you've entered your credentials, click Activate.

6. Click Save.

iPhone

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Payments.
3. Do one of the following:
   • If you have Shopify Payments enabled:
   • In the Shopify payments section, click Manage.
   • At the bottom of the page, click Switch to a third-party provider, and then click Switch to a third-party provider again to confirm.
   • If you don't have Shopify Payments enabled, then in the Shopify payments section, click See all other providers.
   • If Shopify Payments isn't available in your country, then in the Payment providers section, click Choose a provider.
4. Select Authorize.net from the list.
5. Enter your API Login ID and Transaction key.
6. After you've entered your credentials, click Activate.
7. Click Save.

Android

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Payments.
3. Do one of the following:
   • If you have Shopify Payments enabled:
   • In the Shopify payments section, click Manage.
   • At the bottom of the page, click Switch to a third-party provider, and then click Switch to a third-party provider again to confirm.
   • If you don't have Shopify Payments enabled, then in the Shopify payments section, click See all other providers.
   • If Shopify Payments isn't available in your country, then in the Payment providers section, click Choose a provider.
4. Select Authorize.net from the list.
5. Enter your API Login ID and Transaction key.
6. After you've entered your credentials, click Activate.
7. Click Save.

Authorize.net is now set up to process credit card payments on your Shopify store.

Use Authorize.net in test mode

If you want to use Authorize.net in test mode, then you need to sign up for an Authorize.net sandbox account. After you sign up for a sandbox account, you need to set up test mode in your Shopify admin.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Payments.

2. In the Authorize.net section, click Edit:

3. Check Use test mode and enter your sandbox credentials:

4. Click Save.

iPhone

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Payments.
3. In the Authorize.net section, tap Edit:
4. Check Use test mode and enter your sandbox credentials:
5. Tap Save.

Android

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Payments.
3. In the Authorize.net section, tap Edit:
4. Check Use test mode and enter your sandbox credentials:
5. Tap Save.

You can now test your Authorize.net configuration by making a purchase on your store using one of the Authorize.net test card numbers.

Authorize.net Troubleshooting

Refund fails because of required field

When you try to refund an order in Shopify that was paid with Authorize.net, you might see an error message like Bill To Last Name is required. This message means that one or more fields on your Authorize.net hosted payment form are set to required, which causes an error with Shopify orders. Before you can refund the order in Shopify, you need to go to the Hosted Payment Form in your Authorize.net account and set all the fields to not required. For help on setting fields on your Hosted Payment Form, see the Authorize.net support center.