Changing gift card settings
You can enable Apple Wallet Passes, change gift card expiry settings, and set up automatic fulfillment for gift cards in Shopify.
On this page
Change your gift card expiry settings
Gift cards can be set to expire after a specific amount of time. By default, gift cards don't expire because it's illegal in some countries for gift cards to expire. If you set an expiry date, then, by default, the cards expire after five years. However, you can change the length of the expiry date. Verify that you are following the rules and regulations for gift cards in your country.
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Enable Apple Wallet Passes
You can enable Apple Wallet Passes to allow customers to use their gift cards on their iOS devices in Apple Wallet. With Passes, customers can check a gift card's balance and redeem a gift card in-store.
You can enable Apple Wallet Passes from the Gift cards settings page in your Shopify admin.
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After you enable Apple Wallet Passes, emailed gift cards will include an Add to Apple Wallet button.
Disable Apple Wallet Passes
When you disable Apple Wallet Passes for a gift card product, new gift cards won't include the Add to Apple Wallet button, but existing Passes can still be redeemed.
Customer experience
Your customers can download Apple Wallet Passes to their iOS device from the notification email that they receive when they buy a gift card. Emailed gift cards will include an Add to Apple Wallet button. Customers can click the button to open the gift card automatically in Apple Wallet.
The Pass displays your store information, the gift card's active balance, and a unique QR code.
When a customer presents a gift card using Apple Wallet, you can scan the QR code with a 2D scanner, or the camera on an iPad when you are using the Shopify POS app.
Customers who have downloaded Passes can receive notifications on their iOS device when they're near your store. Customers can deactivate these notifications from within Apple Wallet on the Pass's details screen. The details screen also displays your store's terms of service.
Customize your Apple Wallet Passes
You can change the way that your Apple Wallet Passes look to match your store:
Any customizations that you make will also appear in Passes that customers have already downloaded.
Change text and background colors
You can change the text and background color of your Apple Wallet Passes to match your store.
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Use a custom logo
By default, your Apple Wallet Passes display the Shopify gift card icon in the header.
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Use a custom banner
By default, your Passes display a Shopify banner under the header.
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Update automatic fulfillment settings of gift cards
By default, gift cards are set to be fulfilled automatically when an order is paid, and the customer receives a notification email. You can change the fulfillment setting to manually fulfill all items in the order, including gift cards.