Customer View app

The Customer View app lets you use an Android device as a customer-facing display for Shopify POS. During checkout, the customer view displays the following information about the customer's cart:

  • name, quantity, and price of line items
  • customer name and email (optional)
  • discounts
  • taxes
  • order total and subtotal
  • order receipt

The device running the Customer View app is paired with your Shopify POS device through your wifi network. Make sure that both devices are connected to the same wifi network and wifi band (2.4GHz or 5GHz).

Device requirements

Your device must meet the following requirements:

  • an Android device running version 7.0 (Nougat) or higher
  • 7 to 8 inch tablet
  • have access to the Google Play store

Pair Shopify POS and Customer View

After the Customer View app is paired with your Shopify POS device, it'll remain paired.

Steps:

  1. From Shopify POS, tap > Settings.

  2. Tap Set up hardware > Customer view.

  3. Follow the app's on-screen instructions to download Customer view onto your device and pair it with the Shopify POS app.

  4. To maintain the connection or to allow the apps to auto-reconnect, verify that both apps are running in the foreground.

If you navigate out of the Shopify POS app or if your device falls asleep and the screen goes black, then you might see a banner that shows Disconnected, refer to Shopify POS to reconnect. Unlocking your device or opening the Shopify POS should reconnect Customer View. If this doesn't work, then tap Not working? pair again and follow the pairing steps.

If you continue to have pairing issues, please follow the steps outlined in troubleshooting.

Disconnect the Customer View from Shopify POS

You can disconnect the Customer View from the Shopify POS app at any time.

  1. From the Shopify POS app, tap > Settings.

  2. Under Hardware, tap Manage connected hardware.

  3. Tap Customer View.

  4. Tap Forget Customer view.

Using the Customer View app

When the Customer View app is paired with the Shopify POS app, it displays checkout information for any order that's being processed using the paired Shopify POS device.

Customize the Customer View app

You can customize the Customer View app from the Shopify POS app.

  • Choose the message that is displayed on your customer view when no transaction is in progress.

    You can choose to display the default welcome message or a custom message. The default message is "Welcome to" and your shop name. An example of a custom message might be "Winter sale 40% off".

Troubleshooting

If you're experiencing connectivity problems between the Shopify POS app and the Customer View app, then follow these steps.

Steps:

  1. Verify that the Customer View app device is plugged in.

  2. Verify that your wifi connection is stable.

  3. Verify the devices are on the same network. They should share the same SSID if using wifi.

  4. Disconnect the Customer View app from the Shopify POS app.

  5. Close the Shopify POS app and the Customer View app.

  6. Open the Shopify POS app and the Customer View app and pair them.

  7. If the Customer view app is still not connecting, then contact Shopify Support.

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