Customer View app

The Customer View app lets you use an Android device as a customer-facing display for Shopify POS. During checkout, the customer view displays the following information about the customer's cart:

  • name, quantity, and price of line items
  • customer name
  • discounts
  • taxes
  • order total and subtotal

The Customer View app is paired with Shopify POS through your local network. Make sure that both devices are connected to the same local network using WiFi or Ethernet.

Device requirements

Your device must meet the following requirements:

  • an Android device running version 7.0 (Nougat) or higher
  • 7 to 8 inch tablet
  • have access to the Google Play store

Pair Shopify POS and Customer View

After the Customer View app is paired with your Shopify POS device, it'll remain paired.

Steps:

  1. From Shopify POS, tap More > Settings.
  2. Tap Hardware > Set up hardware.
  3. Tap Customer facing display > Customer View App for Android. If you're based in a country where the POS Terminal isn't supported, then click tap Customer facing display.
  4. Follow the app's on-screen instructions to download the Customer view app to your device, and then pair it with the Shopify POS app.
  5. To maintain the connection or to allow the apps to auto-reconnect, verify that both apps are running in the foreground.

If you navigate out of the Shopify POS app or if your device falls asleep and the screen goes black, then a Disconnected, refer to Shopify POS to reconnect banner might display. Unlocking your device or opening the Shopify POS should reconnect the Customer View. If this doesn't work, then tap Not working? pair again and follow the pairing steps.

Customer View can connect to a local network via WiFi or Ethernet but cannot transition between WiFi and Ethernet without going through the pairing flow from the start.

If you continue to have pairing issues, then follow the steps outlined in troubleshooting.

Disconnect the Customer View from Shopify POS

You can disconnect the Customer View from the Shopify POS app at any time.

Steps:

  1. From the Shopify POS app, tap > Settings.
  2. Under Hardware, tap Manage connected hardware.
  3. Tap Customer View.
  4. Tap Forget Customer view.

Using the Customer View app

When the Customer View app is paired with the Shopify POS app, it displays checkout information for any order that's being processed using the paired Shopify POS device.

Customize the Customer View app welcome message

You can customize the message that displays on your Customer View app when no transaction is in progress.

Steps:

  1. From the Shopify POS app, tap More > Connectivity
  2. In the Hardware section, tap the Android device that you're using for the Customer View app.
  3. In the Welcome message section, a default message displays that reads, "Welcome to" and your shop name. You can choose to display the default message or a custom message. To display a custom message, tap Edit.
  4. Type your welcome message and tap Save.

Customize the product image display on the Customer View app

By default, the Customer View app displays product images to your customers. You can deactivate product images on your Customer View app from within the Point of Sale channel in your Shopify admin.

Steps:

  1. In your Shopify admin, click Point of Sale > Settings.
  2. In the Devices section, click Customer displays > Cart screen.
  3. Deactivate product images by deselecting the Show product images checkbox.
  4. Click Save.

To reactivate product images, select the Show product images checkbox.

Troubleshooting

If you're experiencing connectivity problems between the Shopify POS app and the Customer View app, then follow these steps.

Steps:

  1. Verify that the Customer View app device is plugged in.
  2. Verify that your network connection is stable.
  3. Verify the devices are on the same network. They should share the same SSID if using wifi.
  4. Disconnect the Customer View app from the Shopify POS app.
  5. Close the Shopify POS app and the Customer View app.
  6. Open the Shopify POS app and the Customer View app and pair them.
  7. If the Customer view app is still not connecting, then contact Shopify Support.
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