Shopify POS FAQ

What iOS devices does Shopify POS work with?

The all-new Shopify POS app works with iOS devices of any model which meet the following requirements:

Devices that work with the all-new Shopify POS app
Device Description
iPhone iPhone 5s or better running iOS 11.4 or higher
iPad Air Generation 2 or better running iOS 11.4 or higher
iPad Generation 5 or better running iOS 11.4 or higher
iPad mini Generation 2 or higher running iOS 11.4 or higher
iPad Pro All iPad Pro models running iOS 11.4 or higher

iOS 14 permission requirements

If you have updated your device to iOS 14 or higher and use third-party Shopify apps, then you might need to enable Cross-Website tracking in your iOS settings. Cross-Website tracking lets third-party Shopify apps that you have installed in your Shopify admin stay connected in Shopify Ping, Shopify Point of Sale, and the Shopify mobile app.

To enable Cross-Website tracking, complete the following steps:

  1. Open the Settings app on your device.
  2. Tap Shopify, Shopify POS, or Shopify Ping.
  3. Enable Allow Cross-Website Tracking.

What is the difference between the all-new Shopify POS, Shopify POS Classic and POS Pro?

The all-new Shopify POS is an upgrade of the Shopify POS Classic app that features a refreshed design and new features. The all-new Shopify POS app is included with all Shopify subscription plans.

Shopify POS Pro is an add-on to all-new POS that unlocks additional features for brick-and-mortar businesses. Pro features are available for free with all plans until October 31, 2020. At that time, you may choose to continue to use Pro features for your retail stores for an additional monthly fee. If not, your app will automatically revert back to the free version of Shopify POS (the all-new Shopify POS), no action is required on your part.

The all-new Shopify POS will eventually replace Shopify POS Classic, but for now the classic version will continue to be available to ensure business owners and their staff have the opportunity to get familiar with the upgrades.

Why do I need a Shopify store if I don't want to sell online?

Your Shopify store is where you manage information such as your customers, inventory, and account details regardless of where you sell. The Shopify POS app handles customer-facing activities and your in-store settings.

What do I need apart from the app?

The only essentials are an iPad or iPhone, the Shopify POS app, a Shopify store (which you can create from the app), and a product to sell. Shopify POS works with a variety of retail hardware, such as a cash drawer, iPad stand, receipt printer, and barcode scanner, but you can process sales without these items. Shopify POS hardware is available from the Shopify Hardware Store in the continental United States, Canada, the United Kingdom, and Ireland.

Do I have to sell the same products in-store as I do online?

No. When you add products in your Shopify admin, you can decide whether to make them available online, in-store, or both.

Does the app work in every country and currency?

Almost. You can use Shopify POS worldwide, but your store needs to be based in a country where Shopify has supported credit card payment providers.

Why are some (or all) of my products missing from Shopify POS?

If you don't added your products to the POS sales channel in the Shopify admin, then they aren't listed in the app. If you have and the products still aren't appearing, then make sure you are logged into the right location.

How do I make products available only on Shopify POS?

You can change the availability of your products from the Products page in your Shopify admin.

To change the availability of a single product, click on the product and edit the Product availability so that only Point of Sale is selected. Click Done and then Save.

To change the availability of multiple products, select the products that you want to edit, click Actions, and select Make products available. Change the availability so that only Point of Sale is selected, and then click Make products available.

Ready to start selling with Shopify?

Try it free