Setting up your packages

You can add packages in your Shipping and delivery settings of your Shopify admin for easy selection when buying Shopify Shipping labels. You can also select a store default package that will be used to calculate shipping rates at checkout, when using weight-based or carrier-calculated rates.

When you buy a shipping label, your store default package will be pre-selected for you if a recommended package is not available.

Add a custom package

You can add a custom package with custom dimensions and weight.

Steps:

1. From your Shopify admin, go to Settings > Shipping and delivery.

2. In the Packages section, click Add package.

3. In the Package name field, name your package.

4. In the Package type section, select your package type.

5. Add your package's dimensions and weight.

6. Optional: If you want to change the store default package to this package, select Use this package to calculate rates at checkout.

7. Click Add package.

Add a carrier package

You can add a carrier package from USPS, UPS, or Sendle. Carrier packages have predetermined dimensions. Learn more about carrier packages.

Steps:

1. From your Shopify admin, go to Settings > Shipping and delivery.

2. In the Packages section, click Add package.

3. Click Carrier package.

4. Select USPS package, UPS package, or Sendle package.

5. Select a package type.

6. Optional: If you want to change the store default package to this package, select Use this package to calculate rates at checkout.

7. Click Add package.

Managing your store default package

In your Shiping and delivery settings, the package used to calculate shipping rates at checkout is indicated with the following text: This package is used to calculate shipping rates at checkout. This package is used to determine the shipping rate to charge your customers during checkout when using weight-based or carrier-calculated shipping rates.

If you have weight-based rates, then the weight of this package is added to the weight of the products being shipped to determine which weight-based rate to charge.

The shipping box dimensions advertised by your shipping carrier might refer to the inside of the packaging. You need to measure and use the outside dimensions of your shipping boxes when creating packages because the outside dimensions are used to calculate the shipping cost.

For example, suppose you have a default package weight of .1825 kg and you have the following weight-based shipping rates:

• 0 to 4.99 kg = 3 USD shipping rate
• 5 to 9.99 kg = 5 USD shipping rate
• 10 to 19.99 kg = 10 USD shipping rate

Suppose a customer purchases products that weigh a total of 4.9 kg. When the customer reaches your checkout, the default package weight of .1825 kg is added to the weight of the products. Because the products and default package have a combined weight of 5.0825 kg, the customer would be charged the 5 USD shipping rate instead of the 3 USD shipping rate.

Note

If you select a carrier package to calculate shipping rates at checkout, then your checkout displays rates only for that carrier and the applicable services for that package type. For example, if you select UPS Express Small Box, then only UPS shipping rates are displayed at your checkout.

To use multiple carriers and services, use a custom package to calculate shipping rates at checkout, so your customers can access a wider range of rates and services at checkout.

Change your store default package

Only one package can be selected to calculate shipping rates at checkout. If you have only one packge added in your store, it will be used to calculate shipping rates. When you add a new package you can select to use that package to calculate rates instead.

Steps:

1. From your Shopify admin, go to Settings > Shipping and delivery.

2. In Packages section, click Edit next to the package that you want to use to calculate shipping rates at checkout.

3. Select Use this package to calculate rates at checkout.

4. Optional: Make any adjustments to your package's type, size, or weight.

5. Click Save.

Recommended packages

Early access

Package recommendation is in early access and might not be available on your store yet.

When you are buying Shopify Shipping labels, the package that is automatically selected might be a Recommended package. This recommendation is based on the ready-to-pack product dimensions in the order and the Product default package, which are assigned in the Product details page.

For orders with a single item of a single product:

• If the product has a saved default package, then this package will be pre-selected as the Product Default package.
• If the product only has ready-to-pack dimensions, then Shopify will recommend one of your saved packages that fits the item best and pre-select it as the Recommended package.
• If no saved packages fit the item, then the Store Default package will be pre-selected.

For orders with multiple items of a single product:

• If all product variants in the order have ready-to-pack dimensions, then Shopify will recommend one of your saved packages that fits the order best and pre-select it as the Recommended package.
• If no saved packages fit the order or one of the product variants does not have ready-to-pack dimensions, then the Store Default package will be pre-selected.

For orders with multiple products:

• If all products in the order have ready-to-pack dimensions, then Shopify will recommend one of your saved packages that fits the order best.
• If no saved packages fit the order or one of the products does not have ready-to-pack dimensions, then the Store Default package will be pre-selected.

Edit a package

1. From your Shopify admin, go to Settings > Shipping and delivery.

2. In the Packages section, click Edit next to the package that you want to edit.

3. Make any adjustments to your package's type, size, or weight, and then click Save.

Delete a package

If you no longer need a package in your shipping settings, then you can delete it. You can't delete the package used to calculate shipping rates at checkout. To delete this package, you need to make another package your package for calculating rates.

The package used for calculating rates at checkout is indicated with the following text: This package is used to calculate shipping rates at checkout.

Steps:

1. From your Shopify admin, go to Settings > Shipping and delivery.

2. In the Packages section, click Edit next to the package that you want to delete.

3. Click Delete package, and then click Delete.