Shopify Shipping with Sendle

Shopify Shipping labels from Sendle are available for merchants who are shipping from locations in Australia.

Contacting Sendle support

Whenever you contact Sendle support, make sure that you include Shopify in the subject line of the email. This ensures that you are directed to the correct Sendle support team who are better equipped to help Shopify merchants.

Included coverage

Sendle offers cover for lost packages up to a maximum of $300 AUD. For more information, refer to Sendle's cover policy.

Submit a claim

If your shipment is eligible for a claim, then you can submit a claim through your Sendle tracking page. First, you request an enquiry For Sendle to investigate the status of your shipment. Updates to the enquiry are posted on the Sendle tracking page. If Sendle determines that you are eligible for a claim, then you can submit your claim.

Any email replies from Sendle regarding your claim are sent to the account owner email address for your store.

Request an enquiry

  1. From your Shopify admin, go to Orders.
  2. Click the order.
  3. Click the Sendle tracking page link.
  4. In the Manage my parcel section, click one of the following:

    • Tracking enquiry
    • Missing parcel enquiry
    • Late parcel enquiry

    If none of the options are available, then click Help on the Sendle tracking page.

Submit an eligible claim

After you submit an enquiry and Sendle determines that you are eligible for a claim, you can then submit your claim.

  1. From your Shopify admin, go to Orders.
  2. Click the order.
  3. Click the Sendle tracking page link.
  4. Click Submit a claim.
  5. Follow the instructions on the Sendle tracking page to complete the claim.

Signature confirmation

You can request a signature confirmation on packages that weigh over 500 g.

Sendle doesn't charge a fee for signature confirmation. You can request signature confirmation on the following Sendle services:

  • Sendle service
  • Sendle Intl service

Order shipping supplies

To use Sendle's Unlimited Satchel service, you need to use their packaging. You can purchase their packaging from Sendle's website.

Ready to start selling with Shopify?

Try it free