Send internal email
The Send internal email action sends an email from flow@shopify.com. If you have trouble receiving emails from Flow, then verify that your email isn't filtering out emails from this address.
Because variables can't be used to customize the address an email is sent to, the Send internal email action is best used to send emails to staff. To automate emails to customers, use Marketing automations.
Fields
The Send internal email action contains the following fields.
| Field | Description |
|---|---|
| Email address | The email address to which the message is sent. To send emails to multiple people, separate their email addresses with a comma. You can't use variables to customize the email address. |
| Subject | The subject of the email. |
| Message | The message in the email. |
Triggers
The Send internal email action can be used in any workflow.
Templates
Alert fulfillment when a known return abuse customer places an order
Tag and notify fulfillment to review orders that are placed by customers who commit return abuse. View template
Cancel and tag orders from deny-listed email addresses
Cancels orders and tags them if they originate from email addresses previously associated with fraudulent activities. It checks against a list of known bad emails and domains that you supply, and applies cancellation and tagging actions to identified orders. View template
Cancel high-risk orders
Cancels orders flagged as high-risk, refunds and restocks the items, tags the order and customer, and sends a notification email. We recommend manually checking orders after cancellation. View template
Capture payment if order is not high fraud risk
After an order is created and the risk analysis is complete, this workflow checks that the risk level is not high, and if the payment can be captured. If so, it captures payment. In order to use this workflow, you must also change your Admin settings to use manual payment capture. View template
Email logistics team when orders need to be expedited
Send an email notification for orders that have paid for expedited shipping and add a tag for easy organization. View template
Email weekly summary of active discounts that use a code
Emails a summary of active discounts that use a code. The workflow runs on a schedule every monday at 9am. The workflow can be customized to change the timing, how you receive the summary, the type of discounts you want to include, and mode. View template
Get notified about high risk orders before capturing payment
Receive an email prompting a review of high risk orders before capturing payment (you must have payments set to manual capture). View template
Get notified about irregularly large order quantities
Receive an email notification when an order is placed over a set item quantity threshold. View template
Get notified about large discounts on new orders
Receive an email when an irregularly large discount is applied to an order. View template
Get notified about orders from specific domain
Receive an email when an order is placed from a specific email domain. View template
Get notified and set up companies created by company account requests
Send an internal email when a request is submitted and update company checkout settings, send B2B access emails, and more. View template
Get notified by email when product variant inventory is low
In this low stock notification, you can get notified by email when any of your variant's inventory becomes low. View template
Get notified by email when workflow run errors are detected
Receive an email if one of your workflows fail to execute. View template
Get notified when an order containing a specific product is cancelled
Receive an email when an order containing a specific product is cancelled. View template
Get notified when customers request a phone call
Receive an email when a customer submits a phone call request through Callback. View template
Get notified when demand increases for out-of-stock products
Receive an email when an out of stock item has 10 customers waiting for it to be restocked through Back in Stock. View template
Get notified when inventory is low and hide products when out of stock
Notify team members via email and Slack when product inventory drops below specific thresholds and automatically hide products from the online store when completely out of stock. View template
Get notified when new draft order created
Receive an email when a new draft order is created. View template
Get notified when specific discount code is used
Receive an email when a specific discount code is used on an order. View template
Get notified when you receive negative reviews
Get an email when you receive a negative review in Stamped Reviews. View template
Hold fulfillment orders for customers with chargebacks
When an order is ready to fulfill, the workflow retrieves any orders from the same customer within the past 60 days that have a chargeback. If any such orders exist, it holds fulfillment on each shipment and send an internal email to notify your operations. View template
Initiate reorder with vendor when inventory gets low
When a product has low inventory, send an email to your vendor initiating a reorder. View template
Notify fulfillment if a customer with the tag "Serial Returner" places an order
Send an email to the fulfillment team and add a review order tag, if a customer with the tag "Serial Returner" places an order. View template
Notify your customer service team if a chargeback has been submitted within 7 days
This workflow waits until 7 days after an order is created to see if a chargeback is in progress. If so, it sends an email to notify your customer service team. Note that if a chargeback occurs after 7 days, this approach will not work. View template
Notify your customer support team about all split fulfillments
Send an email to your customer support team when orders are tagged "Split Fulfillment" in Order Tagger. View template
Notify your fulfillment team if a customer has multiple open orders tag
Send an email to fulfillment if an order contains the tag "Multiple Open Orders" in Customer Tagger. View template
Notify, track and create a support ticket when a new product review is created
Complete multiple actions when an Okendo product review is created. View template
Prompt customer reachout for high value returns
Gain customer experience insights by tagging high value returns and prompting staff to contact customer. View template
Send a notification when Order volume is less than 10 in last hour
Sends an order heartbeat notification. Every hour, get up to 10 orders that were created, and count them. If less than 10, send a notification via Email. Uses the Schedule time, Get order data, and Count steps. View template
Send an internal email when a negative Shop review is received
Send an internal email when a Shop review with less than a 3 star rating is received. View template
Send daily email summary with list of fulfillment orders that are on hold
Every day, this workflow will query for all fulfillment orders that are on hold (up to 100 at a time). It will send an email summary with the order name and assigned fulfillment location. View template
Send daily email summary with out of stock products
Every day, gets all the products that have 0 inventory and sends an email summary. Uses Get product data, Scheduled time trigger. View template
Send email notification when variant is added with duplicate SKU
When a new variant is added, looks to see if any other variants use the same SKU. If so, it sends an internal email with links to the products and variants affected. View template
Send email summary of all orders to Online Store in the last day
Every day, gets orders for the last day, and sends an email summary with those that were placed on the online store. View template
Send email summary with all unfulfilled orders older than 2 days
Get a daily summary of all of your unfulfilled orders that are older than 2 days, making use of schedules, get order data, count, and sum. View template
Send internal email when a B2B order is placed
Send an internal email with details of orders placed by a B2B company. View template
Send notification when a customer orders multiple variants of a product
Receive an email notification when a customer orders multiple variants of the same product. View template
Send notification when order contains a bundle
This workflow begins when an order is created and checks if any of the products in the order were purchased as part of a bundle. If found an internal email is sent with the bundle details. Additionally you can use this workflow as a starting point for any use case that needs to detect the presence of a bundle within an order. View template
Send notifications for out of stock variants at a single location
Using a single location to fulfill online orders? Get notifications for out of stock variants. View template
Send weekly email summary with list of low stock variants
This workflows runs on a schedule (like once per week). It gets a list of product variants that are low stock, counts the results, and sends an email summary with the variant titles and a link to the Admin page for the variant. View template
Tag and send a daily summary of late fulfillments
Every day, tag and send a daily email summary that counts the total number and dollar value of all orders that miss a 2 day shipping guarantee. View template
Tag out of stock products for a single location only
Using a single location to fulfill online orders? When all of a product's variants are out of stock at a location, this workflow adds a product tag, which can be used to control what shows in the storefront. View template
Top store searches and results email notification
Receive an email from Klevu Search every two days with the top searches on your store and searches that had zero results. View template
Track special orders based on powerful conditions
Track, tag and send an email when special orders are placed. View template