Using passkeys

This page was printed on Mar 27, 2023. For the current version, visit https://help.shopify.com/en/manual/your-account/logging-in/passkeys.

Passkeys are a more secure replacement for passwords. They allow you to sign in to an account without entering a password, but are safer and more efficient than a password. Using passkeys removes the possibility of forgetting and needing to reset a password, or entering the wrong password and becoming locked out of your account.

Using a passkey can help you avoid phishing scams, as well as having your password stolen.

You can add a passkey using any authentication method that you use to unlock your device, such as a fingerprint or face recognition, or a device PIN.

Passkeys can be synced on different devices that are logged into the same platform, for example, using an Apple ID on multiple devices. You can still use the same passkey on another platform by scanning a QR code.

Create a passkey

  1. From your Shopify admin, click your profile > Manage account.
  2. Click Security.
  3. Under Passkeys, click Create a passkey.
  4. Authenticate by using any available authentication method that you use to unlock your device.
  1. From your Shopify admin, tap your profile > Manage account.
  2. Tap Security.
  3. Under Passkeys, tap Create a passkey.
  4. If prompted, confirm that the account details are correct and tap Continue.
  5. Authenticate by using any available authentication method that you use to unlock your device.
  6. Tap Continue.
  1. From your Shopify admin, tap your profile > Manage account.
  2. Tap Security.
  3. Under Passkeys, tap Create a passkey.
  4. If prompted, confirm that the account details are correct and tap Continue.
  5. Authenticate by using any available authentication method that you use to unlock your device.
  6. Tap Continue.

The passkey that you created is added under the Passkeys section, and has a number assigned to it.

Log in with a passkey

  1. From the Shopify login page, do one of the following:
    • Enter your email address and click Continue with email.
    • Click the email field to open an autofill dialog box and click your email.
  2. Do one of the following:
    • Click Log in with passkey and then enter your touch ID.
    • If you're prompted, then use your touch ID.
  1. From the Shopify login page, do one of the following:
    • Enter your email address and tap Continue with email.
    • Tap the email field to open an autofill dialog box and click your email.
  2. Do one of the following:
    • Tap Log in with passkey and then enter your touch ID.
    • If you're prompted, then use your touch ID.
  1. From the Shopify login page, do one of the following:
    • Enter your email address and tap Continue with email.
    • Tap the email field to open an autofill dialog box and click your email.
  2. Do one of the following:
    • Tap Log in with passkey and then enter your touch ID.
    • If you're prompted, then use your touch ID.

Delete a passkey

  1. From your Shopify admin, click your profile > Manage account.
  2. Click Security.
  3. Under Passkeys, click Remove beside the passkey that you want to remove.
  4. Authenticate by entering your Shopify account password, and click Remove.
  1. From your Shopify admin, tap your profile > Manage account.
  2. Tap Security.
  3. Under Passkeys, tap Remove beside the passkey that you want to remove.
  4. Authenticate by entering your Shopify account password, and tap Remove.
  1. From your Shopify admin, tap your profile > Manage account.
  2. Tap Security.
  3. Under Passkeys, tap Remove beside the passkey that you want to remove.
  4. Authenticate by entering your Shopify account password, and tap Remove.

Ready to start selling with Shopify?

Try it free