Using passkeys

Passkeys are a more secure replacement for passwords. They allow you to log in to an account without entering a password, but are safer and more efficient than a password. Using passkeys removes the possibility of forgetting and needing to reset a password, or entering the wrong password and becoming locked out of your account.

Using a passkey can help you avoid phishing scams, as well as having your password stolen.

You can add a passkey using any authentication method that you use to unlock your device, such as a fingerprint or face recognition, or a device PIN.

Passkeys can be synced across devices that are logged into the same platform. For example, if you create a passkey using an iPhone, then you can access the same passkey on your other Apple devices via iCloud. You can also use the same passkey on another platform by scanning a QR Code.

Note

To use a passkey, you need to use a platform and device that support passkeys. Learn more about the platforms and operating systems that currently support passkeys.

Create a passkey

You can add only one passkey per platform. For example, if you are logged into the same Apple ID on your iPhone and your MacBook Air, then both devices use the same passkey.

Desktop

1. From your Shopify admin, click your store name in the top-right, and then click Manage account.
2. Click Security.
3. In the Passkeys section, click Create a passkey.
4. Verify your account password, and then tap Next.
5. Tap Continue and then authenticate by using any available authentication method that you use to unlock your device.

Mobile

1. From your Shopify mobile app, tap your store name in the top-left, and then tap your username.
2. In your Account page, tap Manage account.
3. Tap Security.
4. In the Passkeys section, tap Create a passkey.
5. Verify your account password, and then tap Next.
6. Tap Continue and then authenticate by using any available authentication method that you use to unlock your device.

After a passkey is created, it's added to the Passkeys section of the Security tab of your Shopify account. In this section, you can check which passkeys are available across your devices. If a passkey marked as Synced across devices, then it's automatically available on other devices that are logged into the same platform. If a passkey is marked as Device only, then it's only available on that device.

Log in with a passkey

From the Shopify login page, do one of the following to log in:

• Use Sign in with passkey
• Use your email address
• Use a passkey from another device

Use Sign in with passkey

You can use the Sign in with passkey flow to quickly and securely log in to your Shopify account using a saved passkey.

Steps:

Desktop

1. Click Sign in with passkey to open an autofill dialog box.
2. Click the saved passkey that you want to use. If you're prompted, then use your touch ID.

Mobile

1. Tap Sign in with passkey to log in with a passkey.
2. Tap the saved passkey that you want to use.

Use your email address

You can enter your email address and then log in with a passkey.

Steps:

Desktop

1. Enter your email address and click Continue with email.
2. Click Log in with passkey and select the passkey you that want to use. If you're prompted, then use your touch ID.

Mobile

1. Enter your email address and tap Continue with email.
2. Tap Log in with passkey and tap the saved passkey that you want to use.

Use a passkey from another device

Note

Passkeys that are only stored on a desktop can't be used to log into other devices because desktop cameras can't scan QR codes. You need to use a mobile device to scan the QR code and log into the mobile device.

Steps:

Desktop

1. On your device, attempt to log in with a passkey.
2. From your browser prompt, click Use passkey from device with a camera, or similar, then follow the onscreen instructions to display a QR code on the screen.
3. Using your mobile device where your passkey is stored, scan the QR code.
4. After logging in with another device, you should create another passkey for your desktop to log in faster with passkeys.

iPhone

1. On your device, attempt to log in with a passkey.
2. From your browser prompt, tap Other options, or similar, then follow the on-screen instructions to display a QR code on the screen.
3. Using your mobile device where your passkey is stored, scan the QR code.

For more details, follow the instructions provided by Apple.

Android

1. On your device, attempt to log in with a passkey.
2. When prompted to use your passkey, select A different device.
3. Using your mobile device where your passkey is stored, scan the QR code.

If you want to log in on a different device using the passkey stored in Chrome, then follow the instructions provided by Google.

Delete a passkey

You can delete a passkey at any time.

Steps:

Desktop

1. From your Shopify admin, click your store name in the top-right, and then click Manage account.
2. Click Security.
3. In the Passkeys section, click Remove beside the passkey that you want to remove.
4. Verify your account using your account password or the existing passkey, and then click Verify.

Mobile

1. From your Shopify mobile app, tap your store name in the top-left, and then tap your username.
2. In your Account page, tap Manage account.
3. Tap Security.
4. In the Passkeys section, tap Remove beside the passkey that you want to remove.
5. Verify your account using your account password or the existing passkey, and then tap Verify.