Managing your Shopify account

From the Settings page, you can manage your Shopify subscription plan, store type, and store status.

To learn more about staff permissions that are controlled by store owners, refer to Staff permissions. To learn how to change your store status, refer to Pausing or deactivating your store.

Update your plan

You can only update your plan to currently available plans which you can view on Shopify's pricing page. If your store is on a plan that's no longer offered, then you can't switch back if you change plans or pause your store.

If you update your plan, then a bill is issued immediately that reflects only the subscription fee for your new plan. The price of your previous plan is prorated and applied against the cost of your new subscription for the month that you change your plan. The bill that you receive for your plan change doesn't include other pending charges on your account. These pending charges will be billed when outstanding fees on your account reach your billing threshold or at the end of your billing cycle.

Caution

If your store is on the Basic Shopify plan or the Shopify plan and you change your subscription billing period from monthly to annually, then your shipping carrier information resets and you need to enter account information for each carrier.

Check your current plan

Desktop

1. From your Shopify admin, go to Settings > Plan.

2. Check your current plan.

iPhone

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Plan.

Android

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Plan.

Upgrade your plan

If your store is on a free trial when you upgrade your plan, then you won't lose any store information, and the length of your free trial remains the same.

The upgrade takes effect immediately. You can use your new plan right away, and your plan charges are prorated, so you're charged for the new plan starting from the date you upgrade.

To upgrade your plan, you need to be the store owner or a staff member with the Manage plan permission.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Plan.

2. Click Change plan.

3. Review the currently available plans. Depending on the plan that you want to upgrade to, click Select Basic, Select Shopify, or Select Advanced.

4. Select a billing cycle and read the description of the credit card charges that you're agreeing to.

5. Click Subscribe to accept the new agreement.

iPhone

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Plan.
3. Tap Change plan.
4. Review the currently available plans. Depending on the plan that you want to upgrade to, tap Select Basic, Select Shopify, or Select Advanced.
5. Select a billing cycle and read the description of the credit card charges that you're agreeing to.
6. Tap Subscribe to accept the new agreement.

Android

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Plan.
3. Tap Change plan.
4. Review the currently available plans. Depending on the plan that you want to upgrade to, tap Select Basic, Select Shopify, or Select Advanced.
5. Select a billing cycle and read the description of the credit card charges that you're agreeing to.
6. Tap Subscribe to accept the new agreement.

Note

If you change the billing cycle when you change your plan, then your current plan's bill is immediately sent to you for payment and a new billing cycle starts for your new plan. Otherwise, you continue on the same billing cycle and your payments are adjusted.

Change your plan

Tip

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If you want to change your plan, then you can choose one from the available options.

You can use your new plan right away, and your plan charges are prorated, so you're charged for the new plan starting from the date you change your plan. If you change your billing cycle, then:

• a bill is issued
• a new billing cycle starts for your new plan
• you receive a prorated credit if your new plan costs less than your old plan

If you change your plan without changing your billing cycle, then you continue on the same billing cycle and your payments are adjusted. If you change your billing cycle, then your current plan's bill is immediately sent to you for payment. At the same time, a new billing cycle starts for your new plan, and you're credited for any unused time that you've already paid for.

To change your plan, you need to be the store owner or a staff member with the Manage plan permission.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Plan.

2. Click Change plan.

3. Review the currently available plans, and then click Choose plan.

4. Select a billing cycle and payment method, and then review the plan details, billing date, and plan charges.

5. Click Start Plan to accept the new agreement, or click Cancel.

iPhone

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Plan.
3. Tap Change plan.
4. Review the currently available plans, and then tap Choose plan.
5. Select a billing cycle and payment method, and then review the plan details, billing date, and plan charges.
6. Tap Start Plan to accept the new agreement, or tap Cancel.

Android

1. From the Shopify app, tap the … button, and then tap Settings.
2. In the Store settings section, tap Plan.
3. Tap Change plan.
4. Review the currently available plans, and then tap Choose plan.
5. Select a billing cycle and payment method, and then review the plan details, billing date, and plan charges.
6. Tap Start Plan to accept the new agreement, or tap Cancel.

Change your store address

The address of your store is used to determine your store's location. Changing your store's country might affect the following details:

• your subscription fees and billing currency
• the local language and currency for your store
• your tax and duty obligations
• shipping availability
• your access to Shopify products and services

The Shopify Terms of Service require you to maintain an accurate location based on your current jurisdiction.

Steps:

1. From your Shopify admin, go to Settings > General.

2. In the Store details section, click the pencil icon next to Billing address.

3. Edit your store address

4. Click Save.

Caution

If you're using Shopify Payments, then you also need to contact Shopify Support to get your store address updated for your Shopify Payments account.

Change your store type

If you're the store owner or a staff member with Manage and install apps and channels permission, then you can change your store type at any time.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Apps and sales channels.

2. From the Sales channels settings page, you can add or remove an online store, a Shopify POS retail store, or another available store type.

iPhone

1. From the Shopify app, tap the … button.
2. In the Sales channels section, tap a sales channel that you want to view the settings for.
3. From the Sales channels settings page, you can add or remove an online store, a Shopify POS retail store, or another available store type.

Android

1. From the Shopify app, tap the … button.
2. In the Sales channels section, tap a sales channel that you want to view the settings for.
3. From the Sales channels settings page, you can add or remove an online store, a Shopify POS retail store, or another available store type.

Change your store owner account email

Your account email address is the email address that you used to sign up for Shopify. If you're the store owner, then this is the email address that you use to log in to the Shopify admin. This email address is used to contact you about your Shopify account, and is separate from the store email address that your customers use to contact you.

Shopify bills are emailed to the store owner and to any staff who have the View billing and receive billing emails permission. To change the email address that you use to log in to your Shopify admin or to receive bills, you need to update the store owner's staff details.

Steps:

Desktop

1. From your Shopify admin, go to Settings > Users and permissions.

2. In the Store owner section, click your name.

3. Click View account settings.

4. Log in to your account.

5. In the Details section, click Update.

6. In the Password field, enter your current password and then click Next.

7. In the New email field, enter your new email address.

8. Click Change email.

iPhone

1. From the Shopify app, tap the … button and then tap Settings.
2. In the Store settings section, tap Users and permissions.
3. In the Store owner section, tap your name.
4. Tap View account settings.
5. Log in to your account.
6. In the Details section, tap Update.
7. In the Password field, enter your current password and then tap Next.
8. In the New email field, enter your new email address.
9. Tap Change email.

Android

1. From the Shopify app, tap the … button and then tap Settings.
2. In the Store settings section, tap Users and permissions.
3. In the Store owner section, tap your name.
4. Tap View account settings.
5. Log in to your account.
6. In the Details section, tap Update.
7. In the Password field, enter your current password and then tap Next.
8. In the New email field, enter your new email address.
9. Tap Change email.

Change your store's customer-facing email address

Your customer-facing email address is the email address that your customers use to contact you about products, orders, or other questions that they have about your store. This is also the email address that's displayed to customers when they receive an order notification email from your store.

Steps:

1. From your Shopify admin, go to Settings > Notifications.

2. In the Sender email section, enter your email address.

3. Click Save.

Change the store owner's profile

The store owner has a profile that's similar to staff. The email address and password that the store owner uses to log in to Shopify are associated with their profile.

Steps:

1. Log in to your store as the store owner.

2. From your Shopify admin, click your store name in the topbar.

3. Click Manage account.

4. Update the store owner's account information.

5. Click Save.