Managing your billing information

Your bills are paid using your primary payment method. Available payment methods include credit card and co‑branded debit card. Shopify Balance, Paypal, and UPI are available in some regions.

Shopify Plus

If your store is on the Shopify Plus plan, then your bills, billing preferences, and payment methods are managed in the Billing section of Organization Settings.

View your upcoming bill

You can view any charges that will be included in your upcoming bills in the Billing settings page in your Shopify admin. To learn more about how you're billed for these charges, refer to About billing thresholds.

Steps:

1. From your Shopify admin, go to Settings > Billing.

2. In the Bills section, click View details.

View all your billing history

Steps:

1. From your Shopify admin, go to Settings > Billing.

2. In the Bills section, under Recent bills, click View all billing history.

View all charges in a specific time frame on the statement of charges

The statement of charges shows all of the charges that your Shopify account has incurred over the past 90 days. For example, it includes subscription fees, app charges, shipping fees, and third-party transaction fees.

Steps:

1. From your Shopify admin, go to Settings > Billing.

2. Click View Shopify account summary.

3. On the Account summary page, click View full statement.

4. Select a time frame using the date picker to view all charges within that time frame.

Export billing history

To view or save your billing history, you can export bills to a CSV file. You can export your billing data over any period, back to the date your Shopify account was created.

Steps:

1. From your Shopify admin, go to Settings > Billing.

2. In the Bills section, click View all billing history.

3. Export bills in one of the following ways:

   • To export specific bills, use the checkboxes to select the bills, and then click Export CSV file.
   • To export all bills on the current page, click Export CSV file, and then select Current Page.
   • To export all bills within a date range, click Export CSV file, and then select Invoices by date. You can select any date range beginning from when your Shopify account was created.

4. Select a CSV file format, then click Export invoices.

A CSV file will be sent to the email address that is associated with your login.

Payment methods for your Shopify bills

Depending on which region you are in, you can use the following payment methods to pay your Shopify bills.

Credit cards and co‑branded debit cards

You can pay for your Shopify bills (one-time or recurring) using a valid credit card from Mastercard, Visa, or American Express. Your credit card needs to allow for recurring payments.

Alternatively, you can use a debit card that is co‑branded with Mastercard, Visa, or American Express. If you use a co‑branded debit card to pay your Shopify bills, then it must meet the following requirements:

• The card must have international capabilities.
• The card must be set up to accept recurring transactions.

If your co‑branded debit card doesn't have these capabilities or if you're not sure, then you must contact the financial institution that issued the card for assistance.

Note

You can't pay your Shopify bills with debit cards that are not co‑branded with Mastercard, Visa, or American Express.

Considerations for credit cards and co‑branded debit cards

Review the following considerations for using credit cards and co‑branded debit cards in specific countries and regions.

• If you are based in France, then you need to use a credit card or a deferred debit card to pay for your Shopify subscription. If you are unsure which type of card you have, then contact your bank.
• If you are based in India, then you can't use a RuPay card to pay for your Shopify bills.
• If you are based in Brazil, then you must use an international, not national, Visa or Mastercard. Verify that your card is branded as Internacional.

Shopify Balance

If you have a Shopify Balance account, then you can use your Shopify Balance card to pay your Shopify bills. You don’t have to enter any card details. Instead, set your Shopify Balance virtual card as your preferred payment method.

PayPal

You can pay for your Shopify bills (one-time or recurring) using PayPal. When you pay for your bills using PayPal, you can use PayPal balance, bank accounts, debit cards, or credit cards that are associated with your PayPal account.

Note

If you're based in Canada or Australia, then you can only use PayPal to pay your Shopify bills when your billing is set to USD.

If you're based in the United States, then you can't use PayPal to pay your Shopify bills.

As of October 1, 2021, merchants in India can't use PayPal as a payment method for paying Shopify bills. If you currently use PayPal, then you need to change your payment method to one of the accepted credit cards or co‑branded debit cards.

ACH debits

If you're based in the United States, are on the Shopify Plus plan, and have a USD bank account that accepts Automated Clearing House (ACH) debits, then you can verify your account to serve as your primary payment method. Check with your bank whether your account accepts ACH debits.

Update your billing information

Your billing information includes your Shopify bill payment methods and your billing address.

Most of the fees charged by Shopify are recurring payments. Recurring payments occur on a regular cycle. These billing cycles vary and are not all in sync unless, for example, you start on a plan with 30-day billing and install all of your apps on the same day.

Update or change your payment method

You can add a new payment method card, or update your existing card's information at any time in your Shopify admin. Available card payment methods include credit card, co-branded debit card, and if available in your region, your physical or virtual Shopify Balance or Shopify Credit card.

Steps:

1. From your Shopify admin, go to Settings > Billing.

2. In the Payment methods section, do either of the following:

   • If credit card is the only available payment method, then click Replace credit card.
   • If multiple payment methods are available, click the ... button beside the payment method that you want to change, and then click Replace.

3. Enter the required information.

4. Click Replace credit card.

Delete a payment method

You can delete a payment method at any time in your Shopify admin. To delete a payment method, you need to have another payment method on file, such as a credit card or PayPal account. If you have only one payment method on file, then you can't delete it.

Steps:

1. From your Shopify admin, go to Settings > Billing.

2. In the Payment methods section, click ... next to the payment method that you want to delete, and then click Delete.

3. Click Delete.

Change your billing address

If you change the address that's associated with your credit card or co-branded debit card, then make sure that you update your billing information.

Steps:

1. From your Shopify admin, go to Settings > Billing.

2. In the Payment methods section, do either of the following:

   • If credit card is the only available payment method, then click Replace credit card.
   • If multiple payment methods are available, click the ... button beside the payment method that you want to change, and then click Replace.

3. Enter the required information, including your new billing address.

4. Click Replace credit card.

Update your billing cycle

The billing period, or billing cycle, is the length of time between bills. You can increase this time interval, but you can't choose which day of the month you receive the bill on. The default billing cycle is every 30 days, and the price associated with your store's Shopify subscription plan is included in the bill issued at the end of each cycle.

If the option is available for your plan, then you can earn a discount by agreeing to a longer billing cycle. However, if you choose to switch from annual to monthly billing, then you lose any features included with your annual plan. To switch from annual to monthly billing, you need to contact Shopify Support.

Note

Subscription charges are non-refundable. For more information, refer to Shopify's terms of service.

You need to be the store owner or a staff member with the Manage plan permission to update your billing period.

Steps:

1. Log in to your store.
2. From your Shopify admin, click Settings, and then click Plan.
3. Click Change plan.
4. Click Change your billing period. If the Change your billing period button isn't displayed, then you can't increase the billing cycle for your current plan. If you can't find the link, find the plan that you're on, and then click Choose plan.
5. When the billing options are shown, select the billing cycle that you want.
6. Review the description of the credit card charges that you're agreeing to.
7. Click Confirm changes to accept the new agreement.

Tip

Due to the methods that some banks use to implement Visa debit, some cards might not work for Shopify billing.

Adding or replacing a bank account

Adding or replacing a bank account is a two-step process. First, you add your bank account information. Then you verify your bank account.

Step 1: Add or replace your bank account information

1. From your Shopify admin, go to Settings > Billing.

2. In the Payment methods section, do either of the following:

   • To add a new bank account, click Add payment method.
   • To replace a bank account, click the ... button beside the bank account, and then click Replace.

3. If necessary, from Payment method type, select Bank account.

4. Enter the account and routing numbers for the bank account that you want to verify.

5. Enter the store owner's name, and designate the account type as Private or Business.

6. Click Start verification.

Note

By clicking Start verification, you authorize Shopify or its agents to deposit and withdraw money from your bank account using the Automated Clearing House network (ACH) to verify your account and pay your bills.

In 1 to 3 business days, Shopify deposits two small amounts (less than $1.00) to your bank account. After these deposits are made to your account, you need to verify your bank account.

Step 2: Verify your bank account

1. In the Payment methods section, click Complete verification.
2. Enter the two amounts that were deposited in to your bank account.
3. If you want to make the verified account your primary payment method, then check Make this bank account my primary payment method.
4. Click Complete verification.

If verification is successful, then the bank account is listed in the Payment methods section.

If the verification fails, then a message appears above the failed bank account that states that verification for your bank account was unsuccessful. You can either replace or remove the failed bank account. Contact your bank to learn more before trying again.