Sidekick memory and personalization
Sidekick remembers information from your conversations to provide personalized support. As you interact with Sidekick, its responses become more relevant and personalized to your store, so you can spend less time repeating context. Sidekick learns the following types of information over time:
- Explicit preferences: When you tell Sidekick specific information about yourself or your preferences, Sidekick remembers it for future conversations.
- Past conversations: Sidekick can recall previous interactions, so you can pick up where you left off. If you discussed a topic last week, then you can reference it naturally without explaining the full context again.
- Implicit personal preferences: As you work with Sidekick, it learns how you prefer to receive information and adapts its responses to match your style. This happens automatically based on your interactions over time.
On this page
Access Sidekick chat history
Sidekick stores your chat history across browser sessions. You can access a list of previous conversations in the following ways:
- From the Sidekick chat window, click the conversation title in the chat selector.
- From your Shopify admin, go to Sidekick Conversations.
From the conversation list, you can search by keyword to find specific conversations.
Turn off memory for a Sidekick conversation
If you don't want Sidekick to access your stored information or save new details from a conversation, then you can turn off memory. When memory is off, Sidekick still responds to your questions but doesn't recall past preferences and doesn't store anything new from the current conversation.
After you turn off memory for a conversation, you can't turn it back on for the same conversation. To start a new conversation with memory on, close the current conversation and start a new one.
Steps:
Desktop
From your Shopify admin, go to Sidekick, or click the
icon.Click the
icon to turn off memory features.
Mobile
From the Shopify app, go to any page in your store and tap the
icon.In the chat window, tap the
icon.Beside Memory, tap the
icon to turn off memory features.
Manage stored information
You can update or remove information that Sidekick has stored at any time. To review what Sidekick remembers, ask for a summary in any conversation. If you want Sidekick to forget specific details, then ask it directly and Sidekick will confirm the changes.
Rename a Sidekick conversation
You can rename a Sidekick conversation to make it easier to find later in your chat history.
Steps:
From your Shopify admin, click Sidekick conversations, or go to Sidekick and select a previous conversation.
Click the
icon for the conversation that you want to rename.Click Rename and type a new title for the conversation.
Delete a Sidekick conversation
You can delete a Sidekick conversation at any time. Deleting a conversation removes it from your chat history and from Sidekick's memory of previous interactions. Your saved preferences aren't changed.
Steps:
From your Shopify admin, click Sidekick conversations, or go to Sidekick and select a previous conversation.
Click the
icon for the conversation that you want to delete.Click Delete.