Getting support for apps
If you need help with an app, make sure that you understand what level of support is available. If the app was built by Shopify, then you can find information about it in the Help Center, or contact Shopify support. See Apps made by Shopify.
If the app was built by a third-party developer, then you can get support from your app's developer.
To find support for your app:
Go to the Shopify App Store, and then search for the app.
Click the app name to open the app's details page.
In the Support & Sales section, click the link to visit the app developer's website, or click Get Support to send an email to the app's developer.