Getting help with apps
Shopify only provides support for apps built by Shopify. Most apps for your Shopify store are built by third-party developers, not by Shopify. If you need help with an app or sales channel that was built by a third-party developer, then contact the developer directly.
On this page
Apps installed from the Shopify App Store
If you need help with an app that you downloaded from the Shopify App Store, then you can request support in any of the following ways:
- from the app's developer from the Apps and sales channel section of the Shopify admin
- from the app's developer from the Contact support menu in the Help Center
- from the app's listing page on the Shopify App Store
Steps:
From your Shopify admin, click Settings > Apps and sales channels.
Next to the name of the app that you need help with, click Get support.
Enter the details of your issue.
Click Send message.
From the Shopify app, tap Store, and then tap Apps.
Next to the name of the app that you need help with, tap the
...button, then tap Get support.Enter the details of your issue.
Tap Send message.
From the Shopify app, tap Store, and then tap Apps.
Next to the name of the app that you need help with, tap the
⋮button, then tap Get support.Enter the details of your issue.
Tap Send message.
Your message is sent directly to the app developer. Shopify contacts you after three days to check if the app developer has helped to resolve your issue. If they haven't, then Shopify contacts them again on your behalf.
Contact the app developer through the Help Center
You can also contact the app developer through the Apps section of the Contact support menu in the Help Center. If you're logged in to the Help Center, then you can see a list of your installed apps. If the app you need support for is developed by a third-party developer, then you can click the Get support button to send the developer a message directly.
Contact the app developer through the App Store
You can also contact the app developer from the Support section of the app's listing page on the Shopify App Store. If you've logged in to the Shopify App Store, then you can click the Get support button. This lets you send the developer a message directly. If you're not logged in, then you can use the contact information in the Support section to contact the developer.
Apps installed from a developer's website
If you need help with an app that you downloaded directly from a developer's website, then you can find the developer's contact information on the website where you installed the app. Shopify doesn't provide support for apps that you downloaded directly from a developer's website.
Apps with unsupported APIs
Some of the apps that you use on your store might stop working because of changes to Shopify's APIs. When an app in your store uses an unsupported API, a notification is shown in your Shopify admin. You can manage an unsupported app by contacting the app's developers or by finding a new app in the Shopify App Store to replace it. Learn more about unsupported apps.