Managing your orders

Besides fulfilling orders and taking payment, you might want to tag open orders, add notes to them, review the order's Timeline, or follow up with the customer.

View an order's Timeline

You can view the detailed history and write notes and comments for orders in the Timeline section of the order details page. Timeline also allows you to communicate with staff members, attach files to an order, and link to other products, orders, and customers within an order.

To view an order's Timeline:

Note

All notes and comments are internal and will not be visible to your customers.

Add tags or notes, or edit an order

You can update information associated with an order from the Orders area of Shopify.

To update an order:

Contact a customer about an order

Shopify stores all of your customers' contact information.

To contact a customer about an order:

Resend an email about an order to a customer

To resend an email about an order from your Shopify admin:

  1. From your Shopify admin, click Orders (or press G O):

    Orders
  2. From the Orders page, click the number of the order.

  3. In the Timeline section, click Resend email under the email that you want to send again:

    Order resend email

  4. In the Resend order confirmation? dialog, click Send.

Subscribe to your orders feed

You can track your store's orders using its RSS feed.

Your orders feed URL is:

https://shopname.myshopify.com/admin/feed/orders.xml

You can find your store's orders feed on the /admin/feed page in your Shopify admin.

Note

This is a protected feed. It requires authentication to be read.

What you can use:

Mac users

PC users

Enable push notifications

You can use the Shopify app to enable push notifications so that you receive an alert on your phone whenever an order is placed with your store.

To enable push notifications:

View the order status page of an order

When your customers complete a checkout, they're given a URL to the order status page, which is the final page of the checkout process.

They can track the status of their order on this page, and might contact you if they have questions about their order.

You can access the page that they see from your Shopify admin.

Learn more about the order status page ›

To view the order status page of an order:

  1. From your Shopify admin, click Orders (or press G O):

    Orders
  2. Use the search box to find your customer's order. You can search for the order if you have any of the following information:

    • order number
    • customer name
    • customer email address.
  3. Click the order's number to view its details.

  4. Click the ... menu, then click View order status page:

    View order status page
    You will be redirected to the same order status page that your customer can view.

Archive a fulfilled order

When you fulfill an order, you can archive it to remove it from the list of open orders. Archiving allows you to keep track of your open orders that have not yet been completed, and to make sure that you have an accurate count of open orders in Shopify.

To see a complete list of your archived orders, you can apply a filter to your orders list.

Note

Archiving an order is not the same as canceling an order.

If you want all orders to be automatically archived after they have been fulfilled, then enable this option under the Order Processing section of the Checkout settings in your Shopify admin.

To manually archive an order:

Your order will now be displayed as archived.

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